Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India Awwzo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Awwzo is building India's first network of professional pet daycare and boarding centers. We're on a mission to make pet parenting joyful and stress-free by creating safe, loving, and fun spaces for dogs across the country. Backed by real experience and a deep passion for pets, Awwzo is set to redefine how India cares for its furry family members.

Role OverviewWe're looking for a warm, empathetic, and energetic Customer Support Executive to be the first point of contact for pet parents. You'll handle inbound calls and WhatsApp queries, answer questions, resolve issues, and help pet parents feel confident and cared for every step of the way. This is a high-impact role that directly shapes the trust and experience our customers have with Awwzo.

What you'll do:Handle inbound calls, WhatsApp, and other support channels

Explain Awwzo's services, pricing, and booking process clearly and confidently

Resolve queries or concerns from pet parents with empathy and ownership

Coordinate with centre teams for smooth pickups, drop-offs, and in-stay updates

Maintain call logs, and CRM records, and escalate issues where required

Contribute ideas to improve customer experience, communication flows, and FAQsWhat we're looking for:1–3 years of experience in voice-based customer support or hospitality

Excellent verbal communication in English (other languages a plus)Strong listening skills, patience, and a calm presence on calls

Familiarity with CRM tools, basic Excel/SheetsA genuine love for dogs and comfort talking to pet parents Why Awwzo?Be part of a purpose-driven brand shaping India's pet care industry

Work with a mission-first team from IITs, top startups, and pet care pros

Pet-friendly office — dogs are always welcome

Shape how India experiences pet parenting

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