Product Trainer cum Customer Support Executive

1 week ago


Jagriti Vihar Meerut Uttar Pradesh, India The Ultimate Knowledge Full time ₹ 4,20,000 per year

We are seeking a proactive and articulate Product Trainer cum Customer Support Executive to help users make the most of our products. This role combines product expertise, user education, and responsive assistance — ensuring every customer has a smooth and positive experience throughout their journey.

Key Responsibilities

  • Develop a thorough understanding of the company's products, features, and updates.
  • Design and deliver engaging product training sessions for customers and internal teams.
  • Create and maintain user guides, FAQs, video tutorials, and other training materials.
  • Assist customers in resolving product-related queries through calls, emails, or chat.
  • Identify recurring issues and collaborate with the product team to enhance user experience.
  • Gather feedback from users and communicate insights to improve training content and product design.
  • Maintain accurate records of interactions and track issue resolutions.
  • Monitor customer satisfaction and contribute to continuous service improvement.

Skills & Qualifications

  • Bachelor's degree in any discipline (education, communication, or business preferred).
  • 2–4 years of experience in product training, customer engagement, or support roles.
  • Strong communication and presentation skills.
  • Excellent problem-solving and relationship-building abilities.
  • Ability to convey technical concepts in simple, clear language.
  • Familiarity with CRM, ticketing systems, or LMS tools is an advantage.

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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