Product Trainer cum Customer Support Executive
1 week ago
We are seeking a proactive and articulate Product Trainer cum Customer Support Executive to help users make the most of our products. This role combines product expertise, user education, and responsive assistance — ensuring every customer has a smooth and positive experience throughout their journey.
Key Responsibilities
- Develop a thorough understanding of the company's products, features, and updates.
- Design and deliver engaging product training sessions for customers and internal teams.
- Create and maintain user guides, FAQs, video tutorials, and other training materials.
- Assist customers in resolving product-related queries through calls, emails, or chat.
- Identify recurring issues and collaborate with the product team to enhance user experience.
- Gather feedback from users and communicate insights to improve training content and product design.
- Maintain accurate records of interactions and track issue resolutions.
- Monitor customer satisfaction and contribute to continuous service improvement.
Skills & Qualifications
- Bachelor's degree in any discipline (education, communication, or business preferred).
- 2–4 years of experience in product training, customer engagement, or support roles.
- Strong communication and presentation skills.
- Excellent problem-solving and relationship-building abilities.
- Ability to convey technical concepts in simple, clear language.
- Familiarity with CRM, ticketing systems, or LMS tools is an advantage.
Job Types: Full-time, Permanent
Pay: ₹15, ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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