Front Office Executive
2 days ago
Job Title: Admission Executive
Job Description:
The Admission Executive plays a key role in managing the student admission process through both in-person and telephonic interactions. This position combines strong communication, telesales, and customer service skills to provide accurate information, address queries, and guide students and parents toward successful enrollment.
Key Responsibilities:
- Inquiry Handling & Telesales: Conduct inbound and outbound calls to prospective students and parents. Follow up on leads generated through various channels to achieve admission targets.
- Walk-in Assistance: Greet and assist walk-in visitors, offering professional and courteous guidance throughout the admission process.
- Program Knowledge: Maintain thorough knowledge of the institute's programs, courses, faculty, and hostel facilities to present them effectively to potential students.
- Information & Documentation: Maintain updated FAQs, manage student databases, and ensure all admission documents and records are accurate and complete.
- Counselling & Conversion: Understand student needs, provide course recommendations, and use persuasive communication to convert inquiries into admissions.
- Financial Discussions: Clearly explain the fee structure, scholarships, and payment options, ensuring transparency and trust.
- Payment Handling: Process payments, issue receipts, and maintain financial records accurately.
Qualifications & Skills:
- Bachelor's degree in Education, Business Administration, or a related field.
- Proven experience in telesales, admissions, or customer service.
- Strong communication and interpersonal skills.
- Excellent organizational ability and attention to detail.
- Proficiency in MS Office and CRM/student management systems.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹22,000.00 per month
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