Operations Specialist

About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role
To provide excellent support in quoting interest rates on unconditional applications, act on adviser instructions to model loans (loan structure confirmations), handover to Branch for customer on-boarding, post approval support by finalising loan application instructions to CLO through a streamlined process while ensuring settlement compliance checks are met. Facilitating a seamless handover between the teams which will result in quality customer experience and foster stronger interdepartmental relationships/collaborations. Specialist is required to have strong process knowledge in Lending support team functions and should be able to support all with queries and escalations.

What will your day look like?

• High quality of work, and taking ownership to resolve any customer queries and complaints efficiently and effectively and escalating as appropriate.
• Drive actions that support end-to-end cycle time reduction.
• Provide accurate and up to date information on all enquiries.
• Follow up where necessary to meet customer needs
• Provide any written concerns from customers to supervisor/manager together with proposed solutions
• Ensure internal service level agreements are meet through meeting individual set target
• Ensure compliance of all known operating risk and practices are completed.
• Update customer file with a brief, clear and concise comments for further reference.
• Acts as a first point of call for teammates with process related questions
• Contribute to self-career plans- Adhere to development and training plan
• Assists Team Leader in work allocation/Reports
• Demonstrates understanding of ANZ's Risk and Compliance framework as it applies to this role
• Ensure good behaviours are demonstrated at all times that display ICARE values
• Role model ANZ's core values and customer-centric behaviours
• No unexpected breaches or errors that have a material impact on the Banks license/share price/reputation
• Improvement of team's productivity by reducing time to proficiency

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• Strong communication (written and verbal) and interpersonal skills
• Good organisation skills and ability to prioritise own workflow and keep to strict deadlines
• Ability to handle complex transactions
• Strong customer focus
• Good computer knowledge and familiarity with MS Office
• Strong accounting & finance knowledge
• Efficient and accurate data entry skills
• Good knowledge of lending
• Basic knowledge of lending assessment

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 97601.

Job Posting End Date
15/08/2025 , 11.59pm, (Melbourne Australia)