IT Operations Management Framework Specialist

2 days ago

Bengaluru, Karnataka, India beBeeItom Full time ₹ 48,00,000 - ₹ 72,00,000
IT Operations Management Framework Specialist

The ITOM CMDB specialist is responsible for managing the implementation and optimization of Configuration Management Database (CMDB) solutions within an IT operations management framework. This role involves overseeing the design, development, configuration, and deployment of CMDB frameworks to ensure alignment with business goals and IT service management best practices.

Key Responsibilities:
  • Lead the planning, implementation, and delivery of CMDB frameworks to meet business and technical requirements.
  • Define, maintain, and enforce CMDB processes and governance for managing configuration items (CIs).
  • Collaborate with cross-functional teams to gather requirements for CMDB structure, workflows, and integration with other ITOM tools.

This includes ensuring accuracy, completeness, and integrity of data within the CMDB, performing regular audits and updates, establishing data quality standards, and working with teams to improve data item modeling.

The ITOM CMDB specialist will also collaborate with other ITOM teams to integrate the CMDB with relevant IT tools, ensure proper configuration of data sources, and automated population of CIs.

Additionally, this role involves creating detailed documentation, including process workflows, integration diagrams, and training materials for end-users, providing regular reports on CMDB status, data quality, and performance to stakeholders, and working closely with Change and Release Management teams.

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