Call Center Executive

1 day ago

Gurgaon, Haryana, India IAS Medicare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

IAS Medicare provides a range of medical treatments including IVF treatment, egg and sperm donation, obstetrics & gynecology, joint replacement surgery, cardiac surgery, orthopedics, and laparoscopic surgery. Located in Gurgaon, India, IAS Medicare is dedicated to offering quality healthcare services to its patients.

Role Description

This is a full-time on-site role for a Call Center Executive located in Gurugram. The Call Center Executive will be responsible for handling inbound and outbound calls, providing exceptional customer service, addressing patient inquiries, scheduling appointments, and offering information about medical treatments. The role also involves managing customer records and collaborating with other departments to ensure customer satisfaction.

Qualifications

  • Customer Support and Customer Service skills
  • Strong Communication skills and experience in Contact Centers
  • Sales skills and ability to upsell services
  • Excellent organizational and multitasking abilities
  • Ability to work on-site in Gurugram
  • Previous experience in a healthcare setting is a plus
  • High school diploma or equivalent; additional qualifications in customer service or call center operations will be an advantage

Minimum 1 Year Exp. in Hospital

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