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Call Center Executive

2 weeks ago

Gurgaon, Haryana, India CarBike360 Full time US$ 40,000 - US$ 80,000 per year

Company Description

CarBike360 is an online passenger vehicle marketplace dedicated to transforming the automotive purchase landscape. Through AI-driven solutions, CarBike360 simplifies vehicle shopping with tools such as vehicle recommendations, comparisons, pricing, expert reviews, and vehicle ownership and repurchase options. Our mission is to make automotive purchasing as seamless and informed as possible for our users.

Role Description

This is a full-time on-site role for a Call Center Executive located in Gurugram. The Call Center Executive will be responsible for handling customer inquiries, providing excellent customer service, resolving customer issues, and supporting sales through direct communication with potential and current customers. The day-to-day tasks include answering inbound calls, making outbound calls, and utilizing CRM systems to document and track all customer interactions and feedback.

Qualifications

  • Customer Support and Customer Service skills
  • Excellent Communication skills
  • Experience with Contact Centers
  • Sales skills and ability to support sales efforts
  • Problem-solving skills and attention to detail
  • Ability to multitask and manage time effectively
  • Experience in the automotive industry is a plus
  • High school diploma or equivalent; additional qualifications will be a plus