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Team Leader-Vehicle Finance

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Salem, Tamil Nadu, India Ujjivan Small Finance Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

  1. ROLE PURPOSE & OBJECTIVE

  2. Vehicle Finance Loan is a growing business for Ujjivan SFB. The Team Leader - Vehicle Finance Loan is an important position that will drive this business in the respective clusters through RO-BC [feet-on-street]

  3. Build efficient team of Relationship officers/Business Correspondents in the clusters assigned
  4. Overall responsible for the control and recovery of loans in his/her catchment through follow-ups & co-ordination with Collections

  5. Manage relationship with dealer counters and give inputs for strengthening the relationship

  6. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

  • Expected to drive a minimum business volume of Rs.30 lakh and above monthly business

  • Managing multiple dealer counters

  • Managing a team size of 4-10 RO-BC

  • Managing hiring and placement of Relationship Officers at required dealerships

  • KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

  • Manage a team of 4-10 RO-BCs
  • Responsible for placing manpower at dealer counters as per business opportunity
  • Drive business from dealerships through RO-BC. Setting up daily/weekly/monthly targets of RO-BC and ensure same is achieved
  • Ensure RO-BC are productive as per the defined benchmark productivity matrix and help them achieve their variable pay slabs
  • Ensure efficient staffing by timely recruitment & training of ROs
  • Drive additional business from alternate channels [referral channel, phone banking leads & pre-qualified leads]
  • Manage dealer relationship by close interaction with dealerships through regular visits

Customer (Both Internal & External)

  • Ensure training of RO-BC for educating the customers about timely repayments
  • Conduct CPV on sample basis to understand the gaps in sourcing and suggest improvements.
  • Ensure all dealers are onboarded on time and payouts are made on time

Internal Process

  • Drive collection of initial EMIs [for 4MOB cases] through the RO-BCs to ensure better portfolio health
  • Ensure resolution of non-starters within 15th of the month and drive collection of outstanding charges
  • Ensure that all disbursed physical files [PDD] are to be submitted to Operations and queries [if any] are resolved within 30 days
  • Ensure all delivered vehicles [financed by the bank] are hypothecated to Ujjivan SFB and RC to be submitted within 60 days of disbursement. Drive resolution and closure of RC queries

Innovation & Learning

  • Ensure that all reportees [RO-BC] in his team are up to date on all relevant guidelines and all products/services offered in the Bank
  • Evaluate the staff competences in terms of productivity
  • Ensure adherence to training man-days/ mandatory training programs for self and reportees

  • Monitor performance of ROs against defined goals/metrics and take corrective action wherever required

  • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

  • Graduate

Experience (Years and Core Experience Type)

  • Minimum 2-3 years in sales and documentation of VF Loans, in an NBFC/Bank/HFC/SFB
  • Experience in managing team of feet-on-street is preferred

Certifications

  • Relevant certifications shall be an added advantage

Functional Skills

  • Ability to manage team of off-roll and drive sales performance. Will be required to take complete ownership of VF feet-on-street performance
  • Ability to engage with customers & dealers, Plan & execute Marketing and Sales promotion activities
  • Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is an advantage. Has good verbal fluency and uses simple, clear and purposeful language.

Behavioral Skills

  • Sound understanding of loan products
  • Should possess Training Skills
  • Willingness to travel & relocation as per business requirements and career opportunities
  • Managing customer & dealer relations
  • Performance oriented
  • Team player and fast learner

Competencies

  • Adequate knowledge of tools like MS Office is preferred
  • Competent to handle MIS systems and Lending Software