
Customer Care Executive(Female)
2 weeks ago
Experience & Background
● 1 – 3 Years Experience in customer support for D2C/eCommerce brands
● Graduate; certification or hands-on experience with helpdesk/CRM tools (e.g., Zendesk/Freshdesk) preferred
● Clear communication (English + Hindi; regional languages a plus); empathy-led problem solving
● Strong grasp of customer experience metrics (CSAT, NPS, FRT/AHT, FCR) and ticket hygiene best practices.
● Familiarity with order flows, returns, refunds, and replacement SLAs across marketplaces and D2C
Key Responsibilities
● Handle customer queries across email/chat/calls; resolve issues related to orders, delivery, returns, and refunds within SLAs
● Maintain high CSAT/NPS; monitor and report CX metrics with insights to reduce AHT and improve first-contact resolution
● Create/maintain macros/FAQs and escalate product or logistics issues with clear RCA and follow-through
Industry
Food and Beverage Retail
Employment Type
Full-time
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹10, ₹15,079.29 per month
Benefits:
- Work from home
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: Remote
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