Technical Customer Care Executive

2 days ago

Mumbai, Maharashtra, India Seven N Half Full time ₹ 45,000 - ₹ 55,000 per year

Technical Customer Care Executive

Type: Full-time

Location: Mumbai

Position Overview:

We are seeking a proactive and technically skilled Technical Customer Care Executive to join our support team, responsible for providing exceptional customer service and technical support for both software and hardware products. You will be the first point of contact for our users, troubleshooting issues, resolving technical problems, and ensuring high levels of customer satisfaction.

Responsibilities:

  • Provide first-level technical support via phone, email, or remote desktop tools.
  • Very well acquainted with reporting service desk application like call desk or Salesforce.
  • Diagnose and resolve issues related to software applications, operating systems, and hardware devices.
  • Document customer interactions, issues, and solutions in the ticketing system.
  • Provide technical assistance to customers and support teams to troubleshoot issues.
  • Investigate reported issues to determine the root cause and create future Playbooks.
  • Documentation of CAPA on the system for future reference.
  • Develop and implement solutions to resolve software problems.
  • Work closely with software developers to communicate issues and facilitate timely resolutions.
  • Escalate unresolved issues to appropriate internal teams and follow up until closure.
  • Maintain detailed records of identified issues, steps taken for diagnosis, and solutions applied.
  • Recommend and implement process improvements to enhance software quality and efficiency of issue resolution.
  • Providing regular updates and dashboards for leadership reporting.

Qualifications:

  • Bachelors degree in any stream (preferably Computers) or BSc IT or MA IT.
  • 12 years of experience in a technical support or technical service role.

  • Technical Skills

  • Knowledge of web servers like Apache and handling databases.

  • IT professional with experience in managing web application

  • Familiarity with Markup languages HTML, XML, and scripting languages JavaScript.

  • Understanding of databases and SQL

  • Manage data over Microsoft Excel

  • Strong Verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

  • Strong collaborative skills, with the ability to work effectively within a team environment.
  • Proactive approach to problem-solving and troubleshooting.

Work Conditions:

  • Working hours :- 09:00 Am to 06:00 Pm
  • 6 days working from office location.
  • Shift-based work may be necessary, including weekends or public holidays.
  • Fast-paced, customer-focused environment that may involve multitasking across support channels.

  • Engineer - Technical Services

    2 days ago

    Mumbai, Maharashtra, India Fresenius Medical Care Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    1.Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.2.Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.3.Collaborate with the sales and dealer teams by sharing technical insights and...

  • Customer Care Executive

    8 hours ago

    Navi Mumbai, Maharashtra, India Torrent Diagnostics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Torrent Diagnostics is scouting for passionate Customer care professionals for its corporate office and diagnostic centre located at Navi Mumbai.If you're empathetic, customer centric, possess good communication and interpersonal skills, then we would like to meet you.Customer Care Executive shall perform the appended tasks to ensure customers experience is...

  • Customer Care Executive

    2 days ago

    Navi Mumbai, Maharashtra, India HB Job Consultancy Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Were Hiring | US Calling Executives (Outbound Customer Care Medicare Process)Location: Thane West, Mumbai | Full-Time | Office-Based OnlyCompany: Sarvatrik Jal Solutions Pvt. Ltd. (SJS)Hiring Partner: HB Job ConsultancyHave experience in US Calling? Or a fresher with solid communication and ViciDialer skills? This is your chanceHB Job Consultancy is hiring...

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    post- customer care executiveLocation- AndheriEducation-GraduateExperience -1-2 yearsskill and job dutiesManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service...

  • Customer Care Executive

    6 days ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Customer Care Executive

    6 days ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Customer Care Executive

    2 days ago

    Mumbai, Maharashtra, India WeAssemble Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    At WeAssemble, we have a vision for the future of work. A new type of offshore company with a unique approach, we help create industry-leading offshore development teams for innovative companies.By joining WeAssemble, you join a global team of talented and friendly individuals that traverses borders, languages and cultures. OWe offer a dynamic and rewarding...

  • Customer Care Executive

    2 days ago

    Mumbai, Maharashtra, India Vimontera Consultancy LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At WeAssemble, we have a vision for the future of work. A new type of offshore company with a unique approach, we help create industry-leading offshore development teams for innovative companies. By joining WeAssemble, you join a global team of talented and friendly individuals that traverses borders, languages and cultures. O We offer a dynamic and...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Candidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc.Excellent communication and interpersonal skillsFluency in EnglishInterested candidates plz call on

  • Customer Care Executive

    5 minutes ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 12,500 - ₹ 25,000 per year

    Process:- Customer Care Executive / Telecaller outboundQualification: HSC or Any graduate / Under graduateWork From OfficeLocation - MBC Park Kasarvadavali Thane Shifts Timing: - Day ShiftPreferred candidate profileHSC / Graduates can applyFreshers can applyMarathi And Hindi Good communication / Average englishSalary:- 12,500 in-hand to 25,000 in-hand plus...