Client Relations

Client Relations & Admission Executive

About Amaha

At Amaha, we've made mental health our priority. Founded in 2016 by psychiatrist Dr. Amit Malik and joined in 2019 by social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to build India's most trusted and comprehensive mental health ecosystem.

We offer end-to-end treatment and care for a wide spectrum of conditions—anxiety, depression, ADHD, bipolar disorder, OCD, schizophrenia, and addictions. With a team of 200+ experts across therapy, psychiatry, technology, and business, we've delivered 220,000+ therapy and psychiatry sessions, and our award-winning Amaha app has supported 6 million+ people globally with 600+ self-care tools. Our peer-support community reaches 50,000+ members.

Through 120+ organizational partnerships, we've reached 700,000 employees and students, and in 2022, we strengthened our child and adolescent care offering by acquiring Children First, a pioneer in family-centered mental health.

The Opportunity

As a Client Relations & Admission Executive, you'll be the first point of contact for people exploring treatment at Amaha Hospital. You will guide potential patients and their families through every step—from the first enquiry to admission—ensuring they feel informed, supported, and cared for.

This is a front-facing role that blends client service, liaison, and hospitality skills. It's perfect for someone who enjoys helping people, understands premium service standards, and wants to contribute meaningfully to mental health care.

Key Responsibilities

• Client Engagement & Information
• Be the primary contact for calls, emails, walk-ins, and referrals.
• Understand each client's needs and provide clear, compassionate information about Amaha's hospital services, programs, and admission process.
• Maintain confidentiality and sensitivity while discussing mental health needs.
• Guidance Through the Journey
• Offer reassurance and clarity about treatment options, facilities, and next steps.
• Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.
• Keep accurate records of all enquiries and interactions.
• Hospital Tours & Experience
• Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.
• Create a welcoming environment that reflects Amaha's commitment to dignity and respect.
• Admission Coordination
• Act as the single point of contact for clients until admission is complete.
• Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.
• Ensure a smooth handover to the in-house care team post-admission.
• Stakeholder Liaison
• Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.
• Represent Amaha at outreach activities or community events, as needed.
• Service Excellence & Feedback
• Uphold hospitality-level service standards in every interaction.
• Collect feedback from clients and families to help refine and improve the patient journey.

What We're Looking For

Must-Haves

• 1–3 years' experience in hospitality, guest relations, or client service (healthcare/wellness background is a plus).
• Strong communication skills in English (local languages an advantage).
• A warm, empathetic personality with the ability to handle sensitive conversations.
• Well-organised, proactive, and comfortable in a client-facing environment.

Good-to-Haves

• Background or academic qualification in psychology or counselling.
• Experience in a hospital, clinic, or wellness centre.
• Familiarity with enquiry-tracking systems or basic CRM tools.
• Interest in learning more about mental health care (training will be provided).

Why Join Us

• Become the face of Amaha Hospital, helping clients and families feel safe and supported.
• Work with a compassionate, mission-driven team that values empathy and professionalism.
• Grow your career in a leading organisation at the forefront of mental health care.
• Competitive salary, with room for progression as you gain experience.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person