Senior Salesforce CRM Administrator

We are currently seeking Salesforce CRM Administrator in India.

Job Overview:

As a Salesforce CRM Administrator, you will play a crucial role in managing and optimizing our Salesforce system. This position is key to ensuring our company capitalizes on the benefits offered by the Salesforce CRM platform. You will be responsible for maintaining the integrity of the CRM system, managing user access, performing system upgrades, and troubleshooting any issues that arise. Your expertise will help streamline our sales operations and enhance the efficiency of our sales team. In this role, you will work closely with stakeholders to gather requirements, customize the Salesforce platform to meet business needs, and provide ongoing support and training to users. Your ability to analyze data and generate reports will be instrumental in driving strategic decisions within the company. This role demands a detail-oriented individual with strong problem-solving skills and the ability to manage multiple tasks in a fast-paced environment. By leveraging your Salesforce expertise, you will help improve user adoption, maintain high data quality, and ensure seamless integration with other business applications. Your contributions will be critical in supporting the company's growth and operational efficiency

Rate in USD: $9.0 - $10.0 (Per Hour)

Work Schedule: US Day Shift

Responsibilities:

• Salesforce System Management:
• Oversee all aspects of user and license management, including new user setup, roles, profiles, permissions, and public groups.
• Perform daily administrative tasks such as monitoring end-user usage, system upgrades, and maintenance of the CRM system.
• Ensure optimal performance of Salesforce systems and products by conducting regular system audits and preparing for upgrades.
• Data Management and Analysis:
• Import sales department leads, contacts, and other data into Salesforce.
• Maintain the sales cloud, build custom reports, and create dashboards to support sales operations.
• Perform database maintenance tasks, including diagnostic tests and cleansing duplicate entries
• Configuration and Customization:
• Manage Salesforce configuration changes such as workflow rules, approval processes, fields, page layouts, and record types.
• Configure Salesforce systems for optimized integration with other business applications
• Support:
• Resolve user support tickets and provide ongoing user support.
• Document processes, including error reports and changes to field history tables.
• Collaboration and Communication:
• Identify and gather requirements from users and stakeholders. Liaise with stakeholders to communicate platform changes and gather feedback

Requirements:

• Education and Certification:

- A bachelor's degree in computer science, information technology, or a related field. Possibly a Plus - Salesforce certified administrator or Salesforce advanced administrator certification

• Experience:

- 3 years of experience as a Salesforce administrator in a similar environment. - Extensive experience in the administration and maintenance of Salesforce systems, including upgrades and successful integration.

• Technical Skills:

- In-depth knowledge of Salesforce products and their functionalities. - Proficiency in creating Salesforce profiles, allocating roles, and managing access - Ability to create and maintain Salesforce databases and generate Salesforce reports.

• Soft Skills:

- Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Must have a laptop or desktop that meets the minimum qualifications (which connects via LAN or Ethernet cable):
• Processor:

- Core i5 or higher  - RAM - 8GB or higher - High-Speed Internet Access / Bandwidth Requirements Minimum: - Download Speed: at least 10 Mbps  - Upload Speed: at least 10 MbpsBenefits:

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there's a meeting)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

Education and Certification:

• A bachelor's degree in computer science, information technology, or a related field. Possibly a Plus
• Salesforce certified administrator or Salesforce advanced administrator certification

Experience:

• 4+ years of experience as a Salesforce administrator in a similar environment.
• Extensive experience in the administration and maintenance of Salesforce systems, including upgrades and successful integration.
• Technical Skills:
• In-depth knowledge of Salesforce products and their functionalities.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Ability to create and maintain Salesforce databases and generate Salesforce reports.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Must have a laptop or desktop that meets the minimum qualifications (which connects via LAN or Ethernet cable):
• Processor:
• Core i5 or higher 
• RAM - 8GB or higher
• High-Speed Internet Access / Bandwidth Requirements Minimum:
• Download Speed: at least 10 Mbps 
• Upload Speed: at least 10 Mbps

$9 - $10 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at  #LI-NS1

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