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Customer Service Executive – Retail Store

2 weeks ago

Coimbatore, Tamil Nadu, India Creative Bees Full time ₹ 1,50,000 - ₹ 2,00,000 per year

We are looking for a Customer Service Executive to join our retail store team. The ideal candidate will be responsible for providing excellent customer support, ensuring customer satisfaction, and maintaining a positive shopping experience.

Key Responsibilities:

  • Provide detailed product information and support customers in their purchase decisions
  • Welcome and assist walk-in customers at the retail outlet in a courteous and friendly manner
  • Handle billing and after-sales service efficiently and accurately
    •
  • Assist the Store Manager in day-to-day store operations, including maintaining stock , store hygiene, and visual merchandising
  • Address customer queries and ensure timely escalation of unresolved issues
  • Coordinate with schools for specific requirements, order updates, and product-related communication as needed
  • Support in packaging, dispatch, and other store-related logistics during peak seasons

Key Skills & Requirements:

  • Strong communication and interpersonal skills with a customer-first approach
  • Experience Required: 1–2 years in a retail or customer-facing role, preferably in textiles, garments, or clothing-related stores
  • Pleasant personality and ability to handle customers across different age groups
  • Basic knowledge of computer operations and billing software
    • A cooperative team player who is dependable, proactive, and flexible
  • Ability to multitask and assist in both front-end and back-end store activities
  • Prior experience in handling school-related customer service is a plus

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person