Assistant Facilities Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JOB DESCRIPTION Designation   Assistant Facility manager- Soft Services BUSINESS LINEWok DynamicsLOCATIONBangaloreREPORTING TOFacility Manager NUMBER OF SUBORDINATESPOSITION GOALSTo provide comprehensive facility and contract management for Client, with a focus on continuous improvement.  To achieve financial and other targets established by the Campus ManagerAchievement of the Key Performance Indicators and Service Level Agreement targets.Ensure vendor management on services and KPI is monitored and tracked. Bring innovation as part of the work culture to have process improvement from time to time.Ensure highest level of hygiene is maintained as part of the office maintenance.Keep Human experience as focus to bring in the best customer experience and satisfaction.DUTIES AND RESPONSIBILITIESManaging all outsourced service contracts and JLL personnel, including inspections and quality service delivery – this includes all cleaning functions// Pantry services/ Mail room.Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of system.Ensuring adequate supply of materials and service for the smooth operational efficiency.Routinely Inspect all contracted services to ensure performance measures are being maintained.Ensure Helpdesk service requests are attended to in time and Corrigo tool updated for ticket closure.Effectively manage the mailroom services to ensure an on time deliverable system.Manage and ensure regular training to the campus staff to improve efficiency in work.Achieve client satisfaction to Client expectations.  Actively seek to train subordinates in all aspects of the non- technical services.Actively collaborate to ensure we multi skill all JLL staff to increase flexibility and job satisfaction.Daily/Weekly reports are shared with FM on timeContribute to the Monthly Management Report to client and other reports as required.     Manage service contracts, including inspections and quality management of service delivery of the vendorsSupport preparing BOQ for any procurement activity related to soft services.Organize vendor meetings and assess the vendor score cardParticipate in Emergency Evacuation procedures including crisis management and business continuity.Manage all EHS related activities and actively participate in Health and Safety reviews.Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.Lead by example and groom the team in achieving maximum client satisfaction levelKEY PERFORMANCE MEASURESRefer for Key Performance Measures as mentioned belowEnsure safety at workplace while coordinating for various vendor related activities including cleaning activities.Work scheduling, execution and administration: Delivery 99% of reactive work completion within the SLA   timelinesEnsure 52-week cleaning calendar is maintained for cleaning activities and tracked for better cleaning standardsCOMPETENCIESExcellent people management skills and ability to interact with a wide range of client staff and sub-contractor engagement.Demonstrated experience on service improvement initiatives.Strong PC literacy and proven ability to manage daily activities using various systems.Knowledge on reporting requirements for the related activitiesEye for details for ensuring highest standards of service levels to achieve desired customer satisfactory.Location: On-site –Bengaluru, KAScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.