Key Account Manager
7 days ago
About MetaMorph:
MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We've helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.
About Our Client:
A leading Indian packaged foods and snacking brand with a strong legacy and nationwide presence. The company offers a wide portfolio across snacks, sweets, and ready-to-eat categories, with a fast-growing footprint in e-commerce, quick-commerce, and international markets.
Job Description:
The Key Account Manager will be responsible for driving and scaling the packaged foods portfolio across leading e-commerce and quick-commerce platforms. This role will manage end-to-end account ownership - from business planning and commercial negotiations to execution, visibility, and performance tracking.
Key Areas of Responsibilities:
- Account Ownership:
Manage day-to-day relationships and business health on Amazon, Flipkart, BigBasket, Blinkit, Zepto, Swiggy Instamart, Zomato (grocery/market), and other platforms. - Joint Business Planning (JBP):
Lead annual/quarterly JBP to drive topline, category penetration, and profitability; align on targets, media plans, supply readiness, and innovation calendars. - Assortment, Pricing & Promotions:
Build winning online assortments (core, value packs, exclusives); set pricing ladders; plan and execute promotions/events (SIS, Prime/Plus Days, Payday sales, Q-comm festivals). - P&L & Commercials:
Own account P&L including trade terms, margins, fees, and deductions; drive contribution profitability and ROI on spends. - Demand & Supply:
Partner with supply chain for forecasting, OTIF, fill-rates, and inventory health; minimize OOS/aged stock; manage ND/WD expansion in new dark stores/pin codes. - Visibility & Media:
Orchestrate onsite visibility (search, display, brand stores), offsite performance campaigns, and sampling; track ROAS/CTR/CR with platform and agency partners. - Content & Ratings:
Ensure best-in-class PDPs (titles, A+ content, images, claims), NPD listings, ratings & reviews improvement, and compliance with platform policies. - Data & Insights:
Track daily/weekly dashboards—sales, share, traffic, conversion, price parity, buy-box, OOS; convert insights into interventions. - Cross-Functional Leadership:
Work closely with Marketing, Trade/Finance, Supply Chain, Category, and R&D for launches, promos, claims, and compliance. - Negotiation & Compliance:
Lead terms negotiations, JBP funding, visibility packages; ensure promotional claim closures, deductions hygiene, and audit readiness. - Execution Excellence:
Build and run a monthly operating rhythm—promo calendars, PO cycles, SLA adherence, and post-event reviews.
Qualifications & Skills:
Experience:
5–9 years in FMCG e-commerce/key account management; proven handling of Amazon + at least two of: Flipkart, BigBasket, Blinkit, Zepto, Swiggy Instamart/Zomato.
Category Exposure:
Packaged foods/snacking/beverages strongly preferred; experience launching NPD online.
Commercial Acumen:
Hands-on with P&L, terms, margins, claims, and deductions.
Analytics:
Advanced Excel/Sheets; comfort with platform analytics (Amazon Retail/VC/Seller Central, Flipkart Dashboard, BB Partner Portal, Q-comm portals), and campaign dashboards.
Execution & Negotiation:
Strong negotiations, project management, and stakeholder influence across platforms and internal teams.
Education:
MBA/PG preferred; graduate with strong e-com track record considered.
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