Relationship Officer-811-Digital Banking Kotak 811-Sales

4 hours ago

Kota, Rajasthan, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Description
We are seeking a talented and customer-centric Relationship Officer to join our Digital Banking team. In this role, you will be responsible for enriching customer relationships, acquiring new customers, and cross-selling a range of banking products to meet their financial needs. Your primary goal is to deepen customer engagement and increase the bank's wallet share, ensuring a 360-degree approach to customer satisfaction.

Responsibilities
  • Engage with customers to understand their financial needs and provide personalized solutions.
  • Increase the 811 book portfolio by acquiring new customers and enhancing existing relationships.
  • Develop and maintain strong relationships with high net worth customers, offering tailored services.
  • Plan and execute sales initiatives, lead generation activities, and events to attract prospective clients.
  • Cross-sell a range of banking products, including Demat, trading, credit cards, loans, insurance, and mutual funds.
  • Prioritize 360-degree customer engagement and ensure a high level of service quality.
  • Track and resolve customer complaints and queries promptly, aiming for excellent NPS scores.
  • Ensure compliance with account opening procedures and maintain high standards of customer service.
  • Collaborate with the team to achieve sales targets and contribute to the overall growth of the bank.
  • MBA/Graduate
  • AMFIMBA/Graduate
  • AMFI & IRDA Certification an added advantage for customer orientation
  • Excellent Interpersonal skills – Written and oral.
  • Good interpersonal and sales skills with strong people and time management.
  • Customer centric 
Qualifications
  • Bachelor's degree in Business, Finance, or a related field.
  • 2-3 years of experience in a customer-facing role, preferably in banking or financial services.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong sales and negotiation skills, with a proven track record of meeting targets.
  • Ability to build rapport and establish long-term customer relationships.
  • Proficiency in using digital banking platforms and tools.
  • Knowledge of banking products and services, including loans, investments, and insurance.
  • Analytical skills to understand customer needs and provide tailored solutions.

  • Ability to work independently and as part of a team, with a results-driven mindset.

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