Manager, Intelligent Automation

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   We are looking for an Intelligent Automation Technical Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLLRole PurposeThe Intelligent Automation Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, implement and execute through transformational change efforts of varying size and complexity. This role will utilize technical and change management principles and tools to focus on driving financial results for our workstreams, ensuring that deliverables are tangible and constructed in such a way as to support the strategy execution.What this job involvesKey responsibilities include:Responsible for design, development, run support and maintenance of RPA / UDA solutionsBe a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies along with Python from an design/delivery/maintenance perspective.Be accountable for design, development, execution of RPA / UDA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBSResponsible to design, developing, and implement RPA / UDA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency.Design automation processes as per the operational needs of the organization and using Work Load Management for scalability.Scripting/coding in RPA tool to resolve automation issues.Review the code and the design and also provide expertise in the development, and integration of systems.Configure new automation with efficient and easily understandable automation tools.Document the automation procedures.Collaborate with the RPA Governance on best practices and code reviews.Participate in training businesses on the use of RPA technologies and in automation best practice.Participate in technical discussions and develop strategies to solve technical challenges.Analysis root cause for an error/incident.Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performanceWork closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirementsBuild and maintain effective communications with key stakeholders, cross functional leaders and project team membersBe accountable for delivering agreed internal client benefitsCoach and guide project team members where necessaryDrive a culture of process re-engineering into automation solution designModel and develop robotic process to reduce manual processes and improve employee productivityImplement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisationProvide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capabilityEnsure robust governance and regular report out to achieve all defined outcomes within defined timeframe.Every day is different, and in all these activities, we'd encourage you to show your ingenuity.Sound like you? To apply you need to be / have:The CandidateThe successful candidate will combine the ability to work with multiple teams/workstreams with  prior experience delivering the benefits of transformational changeThe candidate needs a demonstrable and highly technical mind-set, strong design acumen in addition to excellent listening and communication skills.  A logical, structured approach to problem solving and common sense are key.ExperienceExtensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agendaPrevious roles include Technical Delivery responsibility in a global company with similar size to JLLAt least 6+ years of experience which includes RPA, Gen AI, Python programming.Extensive experience with RPA tools Automation Anywhere A360, UiPath, Power Automate with certifications, Python.Experience with Gen AI tools/tech implementations.Direct experience of major international business transformation projectsExcellent technical and analytical skills are essentialDiverse industry and functional backgrounds gained through consulting or elsewhereAbility to training / transfer learning and skillsStrong interpersonal and communication skills.Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programmesTechnical SkillsMust have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management.Control room- administration knowledge.Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes.Experience in handing Change Requests and Incidents. And experience in change management process.Knowledge of SDLC and Agile development.Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc.Good working experience with IQ Bot and other OCR tools.Experience of Database, Python/ VB scripting and Excel VBA.Knowledge on Agile Tools like Azure Dev Ops or JIRATo own, contribute and deliver project tasks / activities as required to deliver project outcomes on the groundBuilding a central capability to deploy Automation at scale and qualityChange/Leadership SkillsInfluencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through othersAnalytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable changeCharacter with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approachWork with stakeholders to ensure understanding and support for proposed solutionsCollaborate with other Divisions, senior leaders and support functions (often across different geographies)Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change ManagementBehavioral CompetenciesThink Big -  Thinks strategically, simplifies the complex, solves complex problems, sees the big pictureDrive Change -  Thrives on change, learning agility, intellectually curious, appetite for risks, digital driveHelps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilientBusiness first -  Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes othersLocation: On-site –Gurugram, HR, Hyderabad, TSScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.