Manager, Intelligent Automation

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLLRole PurposeRPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment.What this job involvesResponsibilities:Responsible for L1  & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360, Power Platform) solutionsResponsible for capturing and publishing Run metrics/KPIs like incidents, change requests, deployments, bots metrics, etcResponsible to design, developing, and implement RPA solutions using Automation Anywhere A360, Power Platform to streamline processes and maximize efficiencyDesign automation processes as per the operational needs of the organization and using Work Load Management for scalabilityScripting/coding in RPA tool to resolve automation issuesReview the code and the design and also provide expertise in the development, and integration of systemsContribute to development and configure new automation with efficient and easily understandable automation toolsAutomation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reportingBuild automations for run support activities and reduce/eliminate manual effort for the teamDocument the automation proceduresCollaborate with the RPA Governance on best practices and code reviewsCollaborate with the internal IT team to set up and maintain RPA technical infrastructureParticipate in training businesses on the use of RPA technologies and in automation best practiceParticipate in technical discussions and develop strategies to solve technical challengesAnalysis root cause for an error/incidentCollaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.Working Experience & Certification:3+ years of professional experience with RPA tools Automation Anywhere A360, Power PlatformMust be Automation Anywhere A360 Certified RPA ProfessionalMust have experience in Development, Run Support, Maintenance, Incident Management and Change ManagementControl room- administration knowledgeExperience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixesExcellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround timeExperience in handling Change Requests and Incidents. And experience in change management processKnowledge of SDLC and Agile developmentGood working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etcGood working experience with Gen AI, prompt engineering and other OCR toolsKnowledge of Agentic Automation is a plusExperience/knowledge of Database, VB/Python scripting and Excel VBAKnowledge of Agile Tools like Azure Dev Ops or JIRATechnical SkillsMust have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change ManagementControl room- administration knowledgeExperience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixesExperience in handing Change Requests and Incidents. And experience in change management processExperience in automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reportingExpertise in building automations for run support activities and reduce/eliminate manual effort for the teamKnowledge of SDLC and Agile developmentGood working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etcGood working experience with Gen AI, prompt engineering and other OCR tools.Experience/knowledge of Database, VB/Python scripting and Excel VBAKnowledge of Agile Tools like Azure Dev Ops or JIRAKnowledge of Agentic Automation is a plusTo own, contribute and deliver project tasks / activities as required to deliver project outcomes on the groundBuilding a central capability to deploy Automation at scale and qualityChange/Leadership SkillsInfluencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through othersAnalytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable changeCharacter with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approachWork with stakeholders to ensure understanding and support for proposed solutionsCollaborate with other Divisions, senior leaders and support functions (often across different geographies)Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change ManagementBehavioral CompetenciesThink Big -  Thinks strategically, simplifies the complex, solves complex problems, sees the big pictureDrive Change -  Thrives on change, learning agility, intellectually curious, appetite for risks, digital driveHelps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilientBusiness first -  Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes othersLocation: Remote –Bengaluru, KA, Gurugram, HR, Hyderabad, TSScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.