IT Technical Support Executive
6 days ago
Job Description
We are looking for a reliable and skilled IT Technical Support Executive to manage daily IT operations, troubleshoot hardware/software issues, support network setups, and ensure smooth IT functioning across the organisation. The ideal candidate should be hands-on with systems, networking, and basic security practices.
Key ResponsibilitiesSystem & Hardware Support
- Install, configure, and maintain laptops, desktops, printers, and scanners
- Troubleshoot OS, software, and hardware-related issues
- Perform system updates, backups, and routine maintenance
- Manage antivirus, security patches, and system performance
Network & IT Infrastructure
- Handle LAN/Wi-Fi setup, router configuration, and network troubleshooting
- Monitor network connectivity and resolve downtime issues
- Assist with firewall rules, VPN setup, and network security
- Maintain network devices and IT equipment inventory
User & Access Management
- Configure email accounts (Outlook/Google Workspace)
- Manage user access, passwords, and basic admin controls
- Assist employees with IT support requests and daily technical issues
Software & Server Support
- Install and configure company software and tools
- Manage hosting/server-related tasks (basic training provided)
- Assist with CRM, website backend, and cloud dashboards (if required)
Documentation & Reporting
- Maintain IT logs, asset records, and support tickets
- Create and update IT policies, checklists, and user guides
- Report system issues and status updates to management
Requirements
- Diploma/Degree in IT, CS, Computer Networking, or related field
- 1–2 years of experience in IT support or technical support role
- Strong troubleshooting ability (hardware, network, and software)
- Knowledge of Windows OS, basic Linux, and networking basics
- Understanding of security practices (firewall, antivirus, access control)
- Good communication and professional behaviour
Preferred Skills
- Experience with Outlook/Office 365
- Basic understanding of hosting, DNS, and email configurations
- Knowledge of CCTV, biometric devices, or IP-based systems
- Experience with routers, switches, and Wi-Fi management
Benefits
- Stable job with learning and growth opportunities
- Exposure to advanced networking and IT tools
- Professional and friendly work environment
Schedule
- Day shift
- Monday to Saturday
Job Types: Full-time, Permanent
Pay: ₹12, ₹15,607.37 per month
Benefits:
- Provident Fund
Work Location: In person
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