Chat Support Executive

5 days ago

Rithala Delhi Delhi, India Shaapa Commerce Private Limites Full time ₹ 1,32,000 - ₹ 1,80,000 per year

We are looking for a dedicated and customer-focused Chat Support Executive to handle customer queries via chat and email. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward customer service.

Key Responsibilities:

  • Handle customer queries and complaints via live chat and email channels.
  • Provide accurate, valid, and complete information to customers in a timely manner.
  • Maintain customer records and update the CRM with relevant details.
  • Resolve issues efficiently to ensure high customer satisfaction.
  • Follow standard processes and company policies during all interactions.
  • Collaborate with the technical and operations teams to resolve complex cases.
  • Meet daily productivity and quality targets.

Required Skills:

  • Excellent written English communication skills.
  • Good typing speed (minimum 30–35 WPM preferred).
  • Strong problem-solving and multitasking ability.
  • Basic computer knowledge (MS Office, Gmail, etc.).
  • Prior experience with tools like Zendesk, Freshdesk, Intercom, or Salesforce will be an advantage.

Qualification:

  • Minimum 12th pass / Graduate in any discipline.
  • Prior BPO or Chat Process experience (3–4 months) preferred.
  • Freshers with good communication skills can also apply.

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Work Location: In person

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