CSE (Customer Support Executive)

7 days ago

Vasant Kunj, Delhi, India Book2Save private Limited Full time ₹ 3,92,688 per year

Job Description:

We are looking for a Customer Support Executive to handle inbound and outbound calls, emails, and chat inquiries from US-based customers. The ideal candidate will assist travelers with bookings, cancellations, itinerary changes, and general travel-related queries while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle customer queries via phone, email, and chat in a professional and courteous manner.
  • Assist customers with flight, hotel, and package bookings, modifications, and cancellations.
  • Provide accurate information regarding travel policies, fare rules, visa requirements, and other related services.
  • Coordinate with airlines, hotels, and internal departments to resolve customer issues.
  • Upsell or cross-sell travel products when appropriate.
  • Maintain detailed records of customer interactions and transactions.
  • Ensure service quality and adhere to company standards and performance metrics.

Key Requirements:

  • Experience: 1–3 years in a customer support role (preferably in a travel or BPO environment).
  • Education: Bachelor's degree or equivalent qualification.
  • Skills:
  • Excellent spoken and written English communication skills.
  • Strong knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) – preferred.
  • Good understanding of US geography and travel regulations.
  • Ability to work under pressure and handle escalations effectively.
  • Strong problem-solving and multitasking abilities.
  • Availability: Willing to work US time zones (night shift).

Key Highlights:

  • Attractive salary + performance incentives.
  • Opportunity to work with an international customer base.
  • Comprehensive training and growth opportunities.
  • Supportive work environment with career development focus.

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,569.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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