Key Account Manager

Key Account Manager | Bangalore (Applicant must be from IIM or ISB)

About Reach

Revolutionizing Mobile Connectivity Through AI-Powered Innovation

Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.

Position Overview

Location: Bangalore, India | Experience: 5-7 Years | Industry: Telecommunications & Mobile Technology

Seeking: Dynamic Telecom Key Account Manager | MVNO/MVNE Specialist | Mobile Technology Expert

Join our innovative telecom-focused organization as a
Telecom Domain Expert – Account Management
and drive operational excellence across
Mobile Virtual Network Operator (MVNO)
,
Mobile Virtual Network Enabler (MVNE)
, and
Mobile Network Operator (MNO)
ecosystems. This mid-level opportunity is designed for seasoned
telecommunications professionals
with deep expertise in:

MVNO/MVNE Operations & Strategy

MNO Partnership Management

SaaS Platform Management & Implementation

Telecom Billing Systems (BSS/OSS)

CRM & Subscriber Management

Mobile Technology & Digital Transformation

AI-Powered Analytics & Automation

The ideal candidate will have hands-on experience in the
mobile virtual network ecosystem
,
telecom platform management
, and
MVNO/MVNE service delivery
while thriving in a fast-paced
telecommunications software
environment with
AI-driven operational excellence
.

Key Responsibilities

MVNO/MNO Account Management

• Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem
• Participate in
  product presentations
  for brand onboarding and engagements
• Build and maintain strong, long-term relationships with key stakeholders at client organizations
• Conduct regular business reviews and strategic planning sessions with clients
• Engage directly with clients for requirements gathering, updates, and escalations.
• Ensure seamless communication across time zones and teams
• Develop comprehensive account plans with clear objectives, strategies, and success metrics
• Analyze market trends, competitive landscape, and client business models
• Prepare and present executive-level reports on account performance and market insights
• Contribute to product roadmap discussions based on client feedback and market requirements

Account Growth

• Drive account expansion through upselling and cross-selling of platform features and services
• Develop and execute account-specific growth strategies aligned with client business objectives
• Monitor account health metrics and implement retention strategies to minimize churn
• Collaborate with sales team to identify and pursue new opportunities within existing accounts
• Ensure successful
  platform adoption
  and
  subscriber onboarding
• Monitor KPIs, account health, and risk metrics.
• Support contract renewals, growth strategies, and stakeholder coordination.

Operations

• Monitor
  billing accuracy
  ,
  platform uptime
  , and
  telecom SLAs
  with the help of team
• Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.
• Monitor
  telecom KPIs
  ,
  billing performance metrics
  , and
  subscriber analytics
• Lead
  cross-functional telecom initiatives
  to streamline
  BSS/OSS workflows
• Ensure
  telecom regulatory compliance
  and
  GSMA standards
  adherence
• Manage
  platform resource allocation
  and
  capacity planning
  across
  mobile services
• Drive
  AI
  digital transformation initiatives
  in
  telecommunications operation
• Drive automation and process optimization using AI-powered tools and analytics.
• Use
  AI-generated
  reports and insights to support planning, performance reviews, and process improvements.

Program Management

• Oversee
  project delivery
  from
  MVNO concept to launch
• Develop
  product implementation
  timelines and
  budgets
• Coordinate
  platform integration projects
  with
  Brands, 3
  rd
  party
  and
  MNO partners
• Implement project management best practices and ITIL methodologies
• Coordinate
  telecom integrations
  ,
  billing configurations
  , and
  subscriber management

Required Qualifications

Education & Telecom Experience

• MBA from IIM/ISB, or equivalent top-tier business school (Regular or Executive Program)
• Strong academic record with demonstrated analytical and strategic thinking capabilities
• 3-5 years
  in
  telecom operations
  ,
  mobile technology
  , or
  MVNO/MVNE
  roles
• Domain Expertise Required
  : Deep understanding of
  mobile virtual networks
  ,
  telecom platforms
  ,
  billing systems
• AI
  : Hands-on experience with implementing AI tools for
  operations
  and
  business analytics
• Proven track record managing
  telecom projects
  and
  mobile service launches

Skills & AI-Enabled Telecom Systems

• Proficiency in
  telecom project management tools
  (Jira, Asana, Microsoft Project)
• Advanced
  telecom analytics
  and
  AI-powered data analysis
  capabilities
• Telecom Billing Systems
  :
  BSS/OSS platforms
  ,
  revenue assurance
  ,
  subscriber billing
• AI-Enhanced CRM
  :
  Customer lifecycle management
  ,
  predictive subscriber analytics
  ,
  automated customer operations
• SaaS Platform Management
  :
  Cloud telecom solutions
  ,
  API integrations
  ,
  mobile platform implementations
• Mobile Analytics Platforms
  :
  AI-powered BI tools
  ,
  predictive analytics platforms
  ,
  automated reporting systems
• Knowledge of
  Lean/Six Sigma
  and
  AI-driven process optimization

Core Telecom & AI Competencies (

• Mobile Technology Expertise
  :
  MVNO/MVNE business models
  ,
  MNO ecosystems
  ,
  mobile industry dynamics
• Telecom Technical Acumen
  :
  Mobile platforms
  ,
  billing infrastructure
  ,
  telecom APIs
• Regulatory Knowledge
  :
  Telecom compliance
  ,
  TRAI regulations
  ,
  GSMA standards
  ,
  AI governance
• Mobile Customer Experience
  :
  AI-powered subscriber journey optimization
  ,
  intelligent customer service
• Platform Operations
  : Understanding of
  AI-enabled mobile platforms
  and
  automated telecom operations
• Strong
  telecom stakeholder management
  and
  mobile operator relations
• Digital & AI Transformation
  : Experience with
  telecom modernization
  ,
  cloud migration
  , and
  AI implementation
• Excellent
  data-driven presentation skills
  for
  technical and business audiences

Preferred Qualifications

Certifications & Advanced Experience

• PMP
  ,
  Lean Six Sigma
  , or
  ITIL
  certification
• AI/ML Certifications
  :
  Google Cloud ML
  ,
  AWS ML Specialty
  ,
  Azure AI Engineer
  ,
  Coursera ML
  certificates
• MVNO/MVNE Expertise
  :
  Mobile virtual network launches
  ,
  MVNE platform management
• Billing Platform Mastery
  :
  Amdocs
  ,
  Oracle BRM
  ,
  Ericsson Charging
  ,
  Nokia BSS
• Cloud Telecom
  :
  AWS/Azure telecom solutions
  ,
  cloud-native platforms
• Revenue Management
  :
  Telecom P&L responsibility
  ,
  AI-driven mobile service monetization
• Change Management
  :
  Telecom transformation projects
  ,
  AI implementation
  ,
  platform modernization
• API & Integration
  :
  Telecom APIs
  ,
  mobile service integrations
  ,
  microservices architecture
• International Experience
  :
  Global roaming
  ,
  cross-border mobile services
• Emerging Technologies
  :
  IoT connectivity
  ,
  AI-powered mobile applications
  ,
  intelligent automation