
Team Leader
1 day ago
Role Objective
- Lead, mentor, and manage a team of up to 10 Business Development Executives / Counsellors.
- Ensure the team achieves and overachieves their collective sales and enrolment targets.
- Focus on process optimization, training, and performance management rather than individual sales targets.
Responsibilities
- Conduct daily/weekly huddles, monitor team performance, and provide actionable guidance.
- Train team members in lead handling, counselling, objection resolution, and closing techniques.
- Track team KPIs: lead follow-ups, counselling sessions conducted, and conversion rates.
- Motivate and coach the team to consistently exceed team targets.
- Implement best practices, streamline processes, and ensure CRM compliance.
- Liaise with Marketing & Student Success teams to maximize lead quality and conversions.
Skills & Qualifications
- Proven experience in team management (minimum 2 years), preferably in B2C/EdTech sales.
- Strong leadership, coaching, and mentoring abilities.
- Excellent communication (Hindi & English) and interpersonal skills.
- Analytical mindset to monitor team performance and optimize processes.
- Target-driven mentality but focused on team performance, not individual targets.
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