ITIL L3 Production Support Professional

2 days ago

Pune, Maharashtra, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled professional with 6-12 years of experience to join our team as an ITIL L3 Production Support specialist in Bengaluru. The ideal candidate will have excellent written and oral communication skills, with a basic understanding of Service first and project management principles.

Roles and Responsibility

  • Assist in change payload from service and coordinate with stakeholders to capture relevant information.
  • Coordinate tracking activities and information across multiple teams.
  • Support the preparation of documentation, presentations, meeting minutes, and forward views.
  • Attend Stability and Governance meetings and deliver results.
  • Understand tools like Excel, PPT, JIRA, and other relevant software.
  • Collaborate with cross-functional teams to ensure seamless production support.

Job Requirements

  • Excellent written and oral communication skills.
  • Basic understanding of Service first and project management principles.
  • Understanding of SDLC and its applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Experience with tools like Excel, PPT, JIRA, and other relevant software.

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