Business Intelligence Manager

About MarketStar:

MarketStar is a global sales and marketing outsourcing company that helps businesses drive growth through innovative sales solutions and customer engagement strategies. With over 30 years of experience, we partner with leading brands to accelerate sales performance and deliver exceptional customer experiences.

Role Overview:

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Key Responsibilities & What will you need to succeed in this role:

• Hands on experience in managing BI/BA/Data teams and working closely with all stakeholders

including Sr management.

• End to End knowledge of Operations management and Business analysis. Collaborate with cross

functional teams to understand business needs, define data requirements, and ensure data accuracy and integrity.

• Collect, analyze, and interpret complex data from multiple sources to identify trends, patterns, and opportunities for business improvement.

• Conduct ad-hoc analysis to support business initiatives, such as market research, competitive analysis, and customer segmentation.

• Develop and maintain interactive dashboards, reports, and visualizations using BI tools such as

Tableau, Power BI, or similar, to provide actionable insights to stakeholders.

• Support business leaders in making data-driven decisions by presenting insights and

recommendations in a clear and concise manner.

• Conduct ad-hoc data analysis and research to address specific business questions and challenges.

• Monitor key performance indicators (KPIs) and create alerts to proactively identify anomalies or

potential issues.

• Drive continuous improvement of BI processes, tools, and methodologies to enhance the overall

effectiveness of the BI function.

• Stay informed about industry trends, best practices, and emerging technologies in business

intelligence and data analytics.

• Partner with sales leaders and account managers to understand business needs and develop

actionable insights and recommendations.

• Creating business review decks and presenting to the leadership team.

Qualifications:

• Minimum years of experience in a position monitoring, managing, manipulating and drawing insights from data, and someone with at least 5 years of experience leading a team.

• Degree in Business Analytics/ Business Administration /Business Communication / Marketing.

• Proven work experience in business intelligence, data analysis, or related roles.

• Experience with data visualization tools such as Tableau, Power BI, or similar.

• Solid understanding of data concepts, data modeling, and database design principles.

• Excellent analytical and problem-solving skills, with the ability to think critically and draw insights from data.

• Strong business acumen and the ability to understand and interpret business requirements.

• Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.

• Experience in project management and the ability to prioritize and manage multiple tasks effectively.

• Familiarity with ETL (Extract, Transform, Load) processes and data integration techniques.

• Experience with data visualization tools: Tableau and others.

Must have Skills:

• End to End knowledge of Operations management and Business analysis.

• Knowledge of operational analytics and modeling techniques.

• Experience with BI platforms as SQL and Looker studio is a mandate.

• Team Management and stakeholder management experience is mandatory.

• Understanding of data governance and data quality principles.

• Creating business review decks and presenting to the stakeholders.