Assistant Manager Training

22 hours ago

Mohali, Punjab, India TP Full time ₹ 5,00,000 - ₹ 10,00,000 per year

We are looking for Assistant Training Manager(Sales) to join our team.Job Description:Designs training & test modules based on needs

Maintains regular correspondence with the clients to clarify process updates and percolates it to OperationsResolves issues pertaining to process knowledge with clients

Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production

Conducts interviews & coordinates with HR for recruiting trainers / trainees

Ensure 100percent adherence on client driven SOP & BEST T&D compliance

Prepare Trainers through TTT/ Platform skills certification

Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability

Coordinates with all stakeholders to ensure New Hire training process runs effectively

Prepare and attend all business / client reviews& work on the action plans to improve business performance

Understanding of root cause analysis & reasons to better performance

Interacts with IT team for creation and deletion of Ids for new team members

Delivers Customer Service with SalesProcess Excellence and Process Improvement InitiativesSupports Innovation & Continues Improvement to uplift sales performance

Engaging CommunicationCoaches & Develops OthersSupport and monitor new trainees during the OJT (On the Job Training) period

Create new product specific sales training curriculum

Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)Required Qualifications:Bachelor's degree in communication, Education, or a related field. Excellent communication skills. Must have delivered trainings on sales campaign .8 years of experience in communication training and development.

Excellent communication, presentation, and facilitation skills. Strong knowledge of adult learning principles and communication theories. Passionate about helping others improve their communication skills.

Proficiency in e-learning development tools. Knowledge of different communication styles and techniques. Ability to work independently and as part of a team.

Strong organizational and time management skills.

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