Business Support, Concierge

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

The Car Parking Coordinator is responsible for managing staff and visitor car parking requests and inquiries through the ASK US (Visitor) and My Workplace App (Staff). This role ensures effective communication with all stakeholders, maintains smooth parking operations across all locations and supports workplace experience by coordinating parking allocations, overflow guidance, and utilisation reporting.

Key Responsibilities:

• Parking Request Management:
  Respond promptly and professionally to staff and visitor car parking inquiries submitted via Workday and the My Workplace App.
• Stakeholder Liaison:
  Communicate with staff and visitors to clarify parking requests, availability, and allocation. Provide excellent customer service at all touchpoints.
• Overflow Parking Coordination:
  Monitor car park capacity and direct requesters to designated overflow parking areas during peak times or when car parking is at full capacity.
• Reporting and Analysis:
  Prepare and submit monthly car parking reports, including data on daily and peak utilisation, to support ongoing planning and improvements.
• Emergency and Executive Requests:
  Coordinate responses to urgent or executive-level parking requests, ensuring appropriate allocation and communication.
• Issue Resolution and Escalation:
  Address complaints or issues related to parking and escalate complex matters to Workplace Experience Leads as necessary.
• Collaboration:
  Work closely with Workplace Experience Leads and other facilities team members to ensure an efficient and seamless parking experience.

** Passport or eligibility to apply for a passport is mandatory

Key Skills & Attributes:

• Strong communication and interpersonal skills
• Organised with a high attention to detail
• Ability to multitask and prioritise under pressure
• Comfortable using workplace apps and systems (e.g., Workday, My Workplace App)
• Customer-focused mindset
• Proactive problem solver

Qualifications & Experience:

• Previous experience in a facilities, administration, or coordination role preferred
• Familiarity with car park management or workplace operations is advantageous
• Competent with reporting tools and basic data analysis

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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