Director, Delivery Mgmt

2 days ago

Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Company DescriptionJob Description
  • Hires, coaches, mentors and leads the team of Customer Excellence Group Program / Engagement Managers to achieve the ServiceNow goals and create a culture of high performance.
  • Provides strategic thinking, building and executing a business plan to meet the India region objectives.
  • Has strong business acumen, providing an accurate financial forecast and sound business metrics including revenue, resourcing, utilisation and unscheduled backlog.
  • Leads the delivery team throughout large complex engagements, engaging at executive and sponsor levels with internal and external Customers and key stakeholders.
  • Champions ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner.
  • Communicates and acts as the escalation point of contact to facilitate collaboration, decision making, internal alignment and customer buy-in on proposed solutions.
  • Drives high customer satisfaction as reflected in Customer Survey scores.
  • Collaborates with the Sales Account Team, Global Resource Management, Customer Excellence Group leadership, Partners, and Customers to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.
Qualifications
  • 15+ years progressive experience as part of a professional services organisation; or equivalent education/experience
  • 10+ years leadership experience in delivery within a professional services organisation; highly desirable in cloud based solutions using agile deployment methodology
  • Ability to travel up to 25%
  • Creative, entrepreneurial spirit with comfort running initiatives and program independently within a "start-up paced" environment
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively and cross-functionally
  • Excellent written and verbal communication skills at the Cx level
Additional InformationEqual Opportunity Employer

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