Team Lead
6 days ago
Job Title: Team Leader Operations (Domestic Banking Process)
Location: Bangalore -
CTC: Up to 3 LPA (Negotiable for the right candidate)
Shifts: Rotational
Interview Mode: Face-to-Face ONLY
Joining: Immediate preferred
Company: Renowned International BPO
About the Role
Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team.
We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, accuracy, and performance will define your success.
Mandatory Requirements
- Minimum 4 years BPO experience
- At least 1 year on-paper experience as a Team Leader
- Experience in Mutual Funds handling and customer support
- NISM Certified Mandatory (mutual fund distributor/advisor certification)
- Strong communication skills in English & Hindi no compromise
- Knowledge of KRA & KPI management
- Proficient in metric calculations AHT, Attrition, Shrinkage
- Comfortable with rotational shifts
- Must be available for face-to-face interviews only
- Immediate joiners preferred
Key Responsibilities
- Lead a team of associates handling domestic banking & mutual fund queries
- Ensure achievement of daily, weekly, and monthly KPIs & KRAs
- Drive performance metrics AHT, shrinkage, attrition, quality, CSAT
- Coach and mentor team members to improve performance and morale
- Prepare daily/weekly/monthly reports and analyze team performance
- Handle escalations and ensure timely resolution in line with compliance
- Maintain high standards of regulatory compliance, especially for mutual funds
- Liaise with support functions like QA, Training, and WFM to meet operational goals
Skills & Qualities Were Looking For
- Deep understanding of domestic banking customer processes
- Hands-on experience with mutual fund products and compliance
- Strong leadership and team management abilities
- Excellent with data, reporting, and performance analysis
- Must be detail-oriented, target-driven, and adaptable
- Confident communicator fluent in both English and Hindi
How to Apply
If this sounds like your next career move and you meet the mandatory criteria:
Call us directly at:
/
Or email your updated CV asap
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