Team Lead

6 days ago

Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Team Leader Operations (Domestic Banking Process)

Location: Bangalore -

CTC: Up to 3 LPA (Negotiable for the right candidate)

Shifts: Rotational

Interview Mode: Face-to-Face ONLY

Joining: Immediate preferred

Company: Renowned International BPO

About the Role

Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team.

We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, accuracy, and performance will define your success.

Mandatory Requirements

  • Minimum 4 years BPO experience
  • At least 1 year on-paper experience as a Team Leader
  • Experience in Mutual Funds handling and customer support
  • NISM Certified Mandatory (mutual fund distributor/advisor certification)
  • Strong communication skills in English & Hindi no compromise
  • Knowledge of KRA & KPI management
  • Proficient in metric calculations AHT, Attrition, Shrinkage
  • Comfortable with rotational shifts
  • Must be available for face-to-face interviews only
  • Immediate joiners preferred

Key Responsibilities

  • Lead a team of associates handling domestic banking & mutual fund queries
  • Ensure achievement of daily, weekly, and monthly KPIs & KRAs
  • Drive performance metrics AHT, shrinkage, attrition, quality, CSAT
  • Coach and mentor team members to improve performance and morale
  • Prepare daily/weekly/monthly reports and analyze team performance
  • Handle escalations and ensure timely resolution in line with compliance
  • Maintain high standards of regulatory compliance, especially for mutual funds
  • Liaise with support functions like QA, Training, and WFM to meet operational goals

Skills & Qualities Were Looking For

  • Deep understanding of domestic banking customer processes
  • Hands-on experience with mutual fund products and compliance
  • Strong leadership and team management abilities
  • Excellent with data, reporting, and performance analysis
  • Must be detail-oriented, target-driven, and adaptable
  • Confident communicator fluent in both English and Hindi

How to Apply

If this sounds like your next career move and you meet the mandatory criteria:

Call us directly at:

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Or email your updated CV asap

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