Global Support Analyst

2 weeks ago


Vijayawada, Andhra Pradesh, India Uturn Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

Uturn Solutions, a member of the Ramki Group of Companies, specializes in providing strategic insights and innovative technological solutions to businesses. Since 2008, we have assisted organizations in addressing complex challenges, enhancing operations, and driving sustainable growth in the digital landscape. Our services range from consulting in areas like strategic advisory, digital transformation, and IT technology to delivering advanced software solutions including AI, ERP, and cloud integration. With a client-focused approach and over a decade of expertise, we deliver tailored solutions that create tangible business value.

Role Description

This is a full-time on-site role based in Vijayawada for a Global Support Analyst -- Trading Technology Offshore. The selected individual will provide technical assistance to trading technology operations by troubleshooting issues, delivering effective solutions, and ensuring seamless functionality. Daily tasks will include monitoring systems, handling customer inquiries, performing technical support, and collaborating with internal teams to resolve complex challenges. The role also emphasizes maintaining exceptional customer service and operational efficiency within the trading technology domain.

Qualifications

  • Exceptional Analytical Skills for problem-solving, decision-making, and evaluating system performance
  • Proficiency in Technical Support and Troubleshooting, ensuring swift and reliable issue resolution
  • Strong Customer Support and Customer Service experience to deliver an excellent user experience
  • Excellent communication and organizational skills
  • Ability to work in fast-paced, on-site environments and collaborate effectively with team members
  • Experience in trading technology or a related field is a plus
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline

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