
Team Leader- Operations-International
2 weeks ago
We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience in a similar role, preferably in BPO or Call Centre industry.
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for growth.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader in Operations or a related field.
- Strong knowledge of international operations and processes.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Experience with process improvement initiatives.
- Strong problem-solving and conflict resolution skills.
- Familiarity with industry-specific software and tools.
- A graduate degree is required.
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