Team Leader- Operations-International

2 weeks ago


Malad, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience in a similar role, preferably in BPO or Call Centre industry.

Roles and Responsibility

  • Lead and manage a team of operations professionals to achieve business objectives.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
  • Analyze performance metrics and provide feedback to team members for growth.
  • Ensure compliance with company policies and procedures.
  • Identify and mitigate risks to ensure seamless operations.

Job Requirements

  • Proven experience as a Team Leader in Operations or a related field.
  • Strong knowledge of international operations and processes.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with process improvement initiatives.
  • Strong problem-solving and conflict resolution skills.
  • Familiarity with industry-specific software and tools.
  • A graduate degree is required.

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