Team Leader

2 days ago


Malad, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 7 to 12 years of experience and be based in [location to be specified].

Roles and Responsibility

  • Lead and manage a team of operations professionals to achieve business objectives.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
  • Analyze performance metrics and provide feedback to team members.
  • Ensure compliance with company policies and procedures.
  • Identify and mitigate risks to ensure seamless operations.

Job Requirements

  • Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
  • Strong knowledge of international operations and processes.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills.
  • Experience with performance management and coaching.
  • A graduate degree is required for this position.

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