Front Desk Receptionist_BEL Road

2 weeks ago

Sanjay Nagar Bengaluru Karnataka, India Aanvii Hearing SOlutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Summary:We are looking for a warm, welcoming, and customer-focused Customer Service Officer(Receptionist) to be the first point of contact for our clients. The CSO will manage front deskoperations, provide outstanding customer service, schedule appointments, and ensure smooth day-to-day clinic functioning.Key Responsibilities: Greet all clients and visitors with a positive, helpful attitude. Manage front desk activities, including answering calls, handling inquiries, and schedulingappointments. Maintain and update customer records accurately in the system. Coordinate with audiologists and support staff to ensure timely service delivery. Follow up with clients for appointment confirmations, feedback, and service reminders. Maintain a clean, organized, and professional reception area. Handle basic administrative tasks such as filing, billing support, and inventory checks forfront desk supplies. Provide information about services, offers, and promotions to clients. Ensure excellent customer experience by addressing queries and concerns promptly. Assist in in-clinic BTL activities (e.g., health check-up camps, awareness drives, small events). Maintain confidentiality of client information as per company policies.Qualifications: Minimum HSC (12th pass); a Diploma or Bachelor's degree is preferred. 1–3 years of experience as a receptionist, front office executive, or customer service officer,preferably in healthcare, clinics, hospitals, or retail sectors. Basic computer skills (MS Word, Excel, CRM software). Good verbal and written communication skills in English and local language. Polite, professional, and customer-friendly attitude.Skills: Excellent interpersonal and communication skills. Ability to multitask and prioritize workload efficiently. Strong organizational and problem-solving abilities. Positive attitude, with a commitment to client satisfaction.

Job Type: Full-time

Work Location: In person

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