API Integrations Specialist

API Integrations Specialist

Location: Sao Paulo
Department: City Teams Brazil
Type: Full-time (Presencial)
Work Environment: On-site

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the worlds delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there

We are searching for a motivated technical person keen to develop a skill set that bridges the gap between tech and commercial teams to lead our API customer onboarding process and technical support for API customers. You will need excellent communication and customer service skills to support customers and guide them through our API integration best practice.

• You will be responsible for providing technical support to API customers throughout their onboarding journey - working with customers technical teams to successfully integrate with and test Lalamoves API.
• Contribute ideas and implement a formal onboarding process that best suits customers' needs, working with the product team on suggestions on how to improve the onboarding experience for customers with the objective of driving self-service as far as possible.
• Maintain a selection of best practices and advice to support customers in developing an API Developer community.
• Evaluation of API documentation for select partners.
• Be the Subject Matter Expert on API and proactively share feedback within the organization for continuous improvement.

• Experience with JSON & RESTful API is an advantage
• Experienced in SOA & Web Services
• Knowledge of SOAP / XML / XSLT
• Familiarity with Security (include SAML/OAuth)
• Excellent communication and writing skills and be comfortable providing excellent support to customers
• Fluency in English is required
• Fluency in other languages such as Spanish or Portuguese is a plus
• Development experience in is desirable
• Ability to conduct POC with customers
• Experience in writing production code will be an advantage
• Prior experience in supporting API integrations will be a major advantage

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice

Para todos os candidatos: Lalamove respeita sua privacidade e est comprometida em proteger seus dados pessoais. Este aviso informar como iremos utilizar seus dados pessoais, explicar seus direitos de privacidade e a proteo legal que voc ter quando voc se aplicar para se juntar ns. Por favor, dedique tempo pra ler e entender este aviso. Aviso de Privacidade do Candidato