
Manager - Technical Account Management
3 days ago
About the Role:
- You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.
- Health checks for all existing issues of their quota of customers.
- Customer calls in order to understand and solve their problems and use cases.
- Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption.
- Partnering with the Customer Success Team, to own the relationship with customers technical team for the assigned accounts.
- Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
- Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
- Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.).
- Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes.
- 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role.
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome.
- Work internally to drive teams in order to create workable solutions for the client.
- Experience with mobile development - any of the following: Android, iOS, React Native.
- Experience with web development.
- Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
- Experience with web development.
- Platform audits and health checks.
- Product adoption - breadth and depth.
- Be a part of a global growth stage startup.
- Work in a fast-paced, dynamic environment where your contribution matters.
- You are passionate about technology and its impact on the high growth mobile technology space.
- Innovate at scale, with learning opportunities.
- Be a part of a global category creator - hyper growth B2B SaaS startup.
- Work in a fast-paced, dynamic environment where your contribution matters.
- Work, performance, and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team.
- Accountability and driving outcomes is the key to success.
- Your career here is limited by you and nothing else.
- Teamwork trumps individual success.
- You are passionate about experience technology and its impact on enabling growth.
- Innovate at scale, with learning opportunities and having fun along the way
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Dominos, Levis, Jio, Papa Johns, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB the worlds first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, So Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
For more information, visit or follow us on:
- X
If you think youd be a good fit for this role, wed love for you to apply
Locations- Mumbai
CLEVERTAP Customer Success / Full-Time / Hybrid
-
Technical Account Manager
3 days ago
San Francisco, India Rippling Full time US$ 1,20,000 - US$ 1,80,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Technical Account Manager, Enterprise
2 days ago
San Francisco, India Rippling Full time US$ 80,000 - US$ 1,20,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Director, Account Management, PEO
3 days ago
San Francisco, India Rippling Full time ₹ 1,20,000 - ₹ 2,50,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Engineering Manager
2 days ago
San Francisco, India Rippling Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description About Rippling Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes....
-
Engineering Manager
1 day ago
San Francisco, India Rippling Full time ₹ 1,20,000 - ₹ 2,40,000 per yearJob Description About Rippling Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes....
-
Sales Manager
3 days ago
San Francisco, India Rippling Full time US$ 1,20,000 - US$ 2,50,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Customer Success Manager
3 days ago
San Francisco ,Mumbai ,Seattle ,Dubai, India clevertap Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do:Drive the product adoption...
-
Manager, Implementation
2 days ago
San Francisco, India Rippling Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Senior Engineering Manager
3 days ago
San Francisco, India Rippling Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...
-
Manager, New Logo Sales
4 days ago
San Francisco, India Rippling Full time US$ 1,00,000 - US$ 1,50,000 per yearJob Description About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take...