IT Support Engineer

6 days ago

Cochin, Kerala, India Katzion Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities

2 - 4 years of experience in IT desktop support, Windows server administration, and asset management.

Hands-on experience with:

* Windows desktop OS (Windows /11)

* Basic Mac OS troubleshooting & support

* Experience with IT Asset Management inventory, allocation, lifecycle tracking.

* Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).

* Experience with ManageEngine tools (Endpoint Central, Patch Management) added advantage.

* Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) or GSuite support.

* Strong troubleshooting, problem-solving, and communication skills.

* Ability to document processes and maintain accurate IT records.

* Customer-first mindset with the ability to handle users professionally.


Preferred Skills (Good to Have)

* Exposure to ITIL practices (Incident/Change/Problem management).

* Knowledge of PowerShell scripting or automation for Windows environments.

* Basic understanding of IT security practices and endpoint protection.

* Experience supporting hybrid work setups (remote employees, VPN, collaboration tools).


Work Location & Mode: Cochin – Onsite/Hybrid, availability to attend office when needed

Request: Please apply if you are an immediate joiner.

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