Head of Customer Relationship Management

1 week ago

Gurgaon, Haryana, India MO Designs Full time ₹ 7,50,000 - ₹ 13,50,000 per year

Company Description

MO Designs, founded in 2003 by Mahesh Ohri, is an Indian home fashion retail brand recognized for its exceptional craftsmanship and timeless design. Known for its diverse offerings such as curtain and upholstery fabrics, furniture, rugs, bedding, wallpapers, and décor, the brand prioritizes elegance and personalized spaces. Operating on a Company-Owned, Company-Operated (COCO) showroom model, MO ensures high quality and a seamless customer experience. With a focus on bespoke home solutions, MO expanded its portfolio in 2019 to include custom furniture, lighting, and kitchen solutions. Based in Gurgaon and Delhi, the brand services are offered across its dedicated showrooms in these regions.

Role Description

This full-time, on-site role based in Gurgaon is for a Head of Customer Relationship Management (CRM). The candidate will be tasked with developing and implementing systems to enhance customer satisfaction, creating strategies to increase customer retention, and leading CRM initiatives for the organization. Responsibilities include overseeing customer experience programs, segmenting target markets to optimize communications and interactions, and collaborating with cross-functional teams to deliver unparalleled service. The role will involve analyzing customer behavior data and providing actionable insights to elevate brand loyalty and engagement.

Qualifications

  • Strong skills in Customer Retention and delivering exceptional Customer Experience
  • Analytical Skills and expertise in Market Segmentation to interpret data and devise strategies
  • Proven experience in Team Management and leading collaborative teams for CRM initiatives
  • Exceptional communication and interpersonal skills for effectively engaging with diverse customers
  • Proficiency in CRM tools and familiarity with customer-centric business strategies
  • Prior experience in the home retail or lifestyle industry is a plus
  • Bachelor's or Master's degree in Business Administration, Marketing, Customer Relationship Management, or relevant field

  • Customer Relationship Manager

    2 weeks ago

    Gurgaon, Haryana, India ALIQAN Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Greetings from ALIQAN TechnologiesWe are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.Job Title: Customer Relationship Manager (CRM)Location:  GurgaonJob Mode: OnsiteJob Type: PermanentExperience Required: 2-3 YearsNotice Period Preferred: Immediate JoinersKey Responsibilities:Manage guest relationships at the center to...

  • Customer Relationship Manager

    3 days ago

    Gurgaon, Haryana, India Abhishek Full time

    Responsibilities:* Manage customer relationships* Develop & execute CRM strategies* Collaborate with operation team and resolove the customer problem* Monitor key performance indicatorsshould have expr in face to face customer handlingHealth insuranceProvident fund

  • Customer Relationship Manager

    5 days ago

    Gurgaon, Haryana, India IRL Infra Full time

    Responsibilities:Manage customer relationships through effective communication.Collaborate with sales team on lead generation.Monitor KPIs to optimize performance.Develop & execute CRM strategies.

  • Customer Relationship Manager

    2 weeks ago

    Gurgaon, Haryana, India Afstand Education Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Summary:We are seeking a proactive and customer-focused CRM Executive to manage relationships with enrolled learners and ensure a seamless post-enrollment experience. The ideal candidate will be responsible for providing ongoing CRM support to students, addressing their queries, ensuring engagement and satisfaction, and generating references/referrals...

  • Customer Relationship Management Specialist

    2 weeks ago

    Gurgaon, Haryana, India Athena Behavioral Health Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAthena Behavioral Health is a trusted mental health and addiction treatment provider in India, holding NABH accreditation and government licenses. With four state-of-the-art centers located across Delhi-NCR, Athena offers personalized care in psychiatry, deaddiction, and wellness. Known for its private single-room accommodations, exclusive...

  • Business QA Head

    2 weeks ago

    Gurgaon, Haryana, India Amor Management Consultants Full time ₹ 20,00,000 - ₹ 1,00,00,000 per year

    Role & responsibilities1. Quality Leadership & StrategyLead & drive the overall Quality function across four plantsDevelop long-term quality strategies aligned with business objectives and customer standards.Ensure all Plant Quality Heads directly report and adhere to corporate quality systems.2. Plant & Process Quality ExcellenceEstablish and monitor...

  • Branch Head

    7 days ago

    Gurgaon, Haryana, India Refuge Event Management Company Full time

    Job PurposeThe Branch head will be responsible for leading and managing all sales and operational functions of Refuge Events. This role involves strategic decision-making, financial approvals, cross-functional collaboration, and external representation to drive business growth, efficiency, and organizational excellence.Key ResponsibilitiesStrategic &...

  • Customer Relationship Management Executive

    2 weeks ago

    Gurgaon, Haryana, India Krishna Furniture | Biggest Furniture Store in Gurugram Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionKrishna Furniture is the largest furniture store in North India, specializing in solid wood furniture. As a manufacturer of home, office, and kids' furniture, Krishna Furniture offers a wide range of high-quality products. We also feature a variety of cushions, mattresses, and curtains. Our commitment to quality craftsmanship and customer...

  • Customer Relationship Management Executive

    7 days ago

    Gurgaon, Haryana, India Kisaan Se Kitchen Tak Full time

    We're Hiring "CRM- Executive"We are seeking a detail-oriented and proactive CRM Executive to support customer relationship management strategies and ensure seamless customer engagement with our team at Kisaan Se Kitchen Tak Employment:Full-timeCompany DescriptionKSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply chain venture focused on...

  • Relationship Manager

    5 days ago

    Gurgaon, Haryana, India Square Yard Full time

    Company DescriptionSquare Yard is a prominent real estate company headquartered in Easley, South Carolina, United States, with a strong reputation for delivering comprehensive real estate solutions. The company is committed to providing exceptional services to clients and partners in the real estate sector. Its expertise spans residential, commercial, and...