Deputy Manager

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Contexio Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position: Deputy Manager / Manager / Sr. Manager – E-Commerce Operations

Drive Excellence, Optimize Operations, and Lead the Future of E-Commerce at Contexio

Job Summary

Shape the Future of E-Commerce Operations with Contexio

We are looking for a dynamic and results-driven Operations Manager – Retail Solutions to strategize, manage, and execute high-impact projects in the e-commerce space. This role is ideal for a leader with a strong process management mindset, client servicing expertise, and a passion for operational excellence.

If you have a proven track record of driving efficiency, building high-performing teams, and delivering seamless operations — we want you on board

Key Responsibilities

(1) Operational Excellence & Project Management

  • Prioritize, plan, and supervise daily deliverables at the project level.
  • Oversee execution of operational tasks while ensuring adherence to defined processes and best practices.
  • Resolve client issues efficiently, ensuring high levels of satisfaction and service quality.
  • Meet and exceed operational targets, optimizing workflow and efficiency.
  • Develop and implement standard operating procedures, including invoicing and reporting, to streamline processes.

(2) Talent Development & Team Leadership

  • Recruit and onboard top talent to strengthen the operations team.
  • Coach, mentor, and develop team members in alignment with business goals.
  • Facilitate internal talent movement and enable professional growth.
  • Foster a culture of performance excellence, ownership, and accountability.

(3) Process Optimization & Quality Assurance

  • Ensure adherence to client expectations, industry standards, and internal quality metrics.
  • Regularly review performance metrics, provide actionable feedback, and drive continuous improvement.
  • Safeguard data integrity, confidentiality, and company intellectual property at all times.

Qualifications

  • Experience: 8–15 years in a delivery or operations management role within e-commerce or online retail.
  • Education: Graduate with minimum 60% marks (Engineering degree preferred).
  • Knowledge: Strong understanding of e-commerce operations, retail processes, and performance management frameworks.

Skills

  • Leadership & Team Management: Ability to build, coach, and drive high-performance teams.
  • Project Management & Decision Making: Strategic thinking with a focus on execution and problem-solving.
  • Technical Proficiency: Strong command over Excel, PowerPoint, and scripting tools.

If you're an operations leader eager to drive efficiency, build teams, and shape the future of e-commerce operations — we'd love to hear from you

Apply at:

Disclaimer:

Candidates with pure e-commerce or online retail operations experience will be preferred.

Backgrounds limited to logistics or warehousing operations will not be considered for this role.

Job Type: Full-time

Pay: ₹800, ₹1,800,000.00 per year

Benefits:

  • Provident Fund
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • E Commerce Retail operations: 10 years (Required)

Work Location: In person

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