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Operations Manager

2 weeks ago

Varanasi, Uttar Pradesh, India Zenonco Full time ₹ 2,40,000 per year

Hospital Operations:

  • Manage daily operations of all clinical and non-clinical departments.
  • Monitor patient flow, admission/discharge processes, and waiting times.
  • Ensure availability of medicines, consumables, and equipment.

Patient Experience:

  • Oversee front desk, admissions, billing, and customer service teams.
  • Address and resolve patient grievances promptly.
  • Ensure quality and compassionate patient care across all touchpoints.

Team Management:

  • Recruit, train, and supervise administrative and support staff.
  • Conduct regular performance reviews and implement training programs.
  • Foster a positive, accountable work environment.

Compliance & Quality:

  • Ensure adherence to NABH/JCI or other regulatory standards.
  • Maintain accurate documentation, audits, and SOP implementation.
  • Monitor safety, hygiene, and infection control protocols.

Vendor & Inventory Management:

  • Liaise with vendors, contractors, and service providers.
  • Oversee procurement, inventory management, and cost control.

Reporting & Budgeting:

  • Prepare regular operational and financial reports.
  • Monitor departmental budgets and optimize resource allocation.

Process Improvement:

  • Identify and implement process improvements for operational efficiency.
  • Leverage technology for automation and better patient experience.

Job Type: Full-time

Pay: ₹17, ₹20,000.00 per month

Work Location: In person