E-Commerce Head

2 weeks ago

Hyderabad, Telangana, India Sashi Vangapalli Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description E-commerce Sales Head / E-commerce ManagerPlease Note:This is a revenue-driven leadership role responsible for three key verticals Online Sales (Revenue Generation), Growth Strategy, and Supply Chain Operations including inventory, procurement, and logistics.We are seeking an experienced E-commerce Leader to set up, scale, and manage our entire online business from scratch. This role oversees the full P&L of the e-commerce vertical, ensuring seamless website & marketplace operations, strong customer experience, cross-functional coordination, and consistent revenue growth.Key ResponsibilitiesRevenue & Strategy OwnershipArchitect the full e-commerce ecosystem from scratch — D2C platform, marketplace stack, OMS/ERP, CRM, and analytics infrastructure.Own revenue KPIs: Revenue Growth %, CVR, AOV, CLTV, ROAS efficiency, Sell-through, RTO %.Drive brand acceleration using digital + offline tech: Programmatic DSPs, DOOH networks, OOH tech platforms, OTT ad integrations, CRM automation , and omni-channel tracking models.Website & Platform ManagementOversee the architecture, UX, functionality, and performance of the company's e-commerce website.Manage product listings, pricing, promotions, and real-time inventory syncing.Ensure seamless buying journeys with high conversion and low drop-off rates.Marketplace OperationsLead operations and sales across Amazon, Flipkart, Myntra, Ajio , etcImprove listing quality, buy-box %, return/RTO % , and marketplace ranking.Drive visibility, ranking, and sales through operational excellence and platform-specific strategy.Supply Chain, Inventory & FulfilmentCoordinate with procurement, inventory, warehouse, and logistics teams for smooth order flow.Oversee inventory planning, replenishment, and stock accuracy across channels.Ensure timely fulfillment, shipment accuracy, and logistical cost optimization.Marketing & Growth StrategyMarketing Budget planning . Brand collaboration.Monthly SKU Analysis , P & L .Offline Activity to promote brand & drive ales.Drive full-funnel growth: awareness acquisition retentionCustomer Experience & OperationsMonitor end-to-end customer journey and resolve escalations efficiently.Implement customer retention, loyalty, and lifecycle strategies.Improve NPS, return rates , and overall customer satisfaction metrics.ReportingBuild dashboards for sales, funnel metrics, COCA, ROAS, CLTV, inventory, and marketplace performanceUse GA4, Looker Studio, SQL/Sheets, and BI tools for insights and forecastingRequired Skills & Qualifications-> E-commerce Platforms: Shopify / WooCommerce / Magento.->OMS/ERP: Unicommerce, Vinculum, SAP/Zoho/NetSuite->Analytics: GA4, GTM, Looker Studio, Heatmaps, CRO tools->Marketplaces: Seller Central, Myntra Partner Panel, Ajio Vendor Panel->Media Tech: Programmatic DSPs(Demand-Side Platforms), OOH/DOOH planning, OTT ad platforms->Advanced Excel/Sheets, Reporting Dashboards, Forecasting Models->MBA/PGDM preferred (any specialization).

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