Online Reputation Management
20 hours ago
Job Title: Online Reputation Management (ORM) Manager
Location: Pitampura, Delhi
Department: Brand & Marketing
Experience: 5–6 years in ORM/Digital Brand Reputation
Industry: D2C Personal Care / Wellness / Consumer Brands
Key Responsibilities:
Monitor brand mentions and sentiment across platforms like Google Reviews, YouTube, Reddit, Instagram, and Facebook
Engage with users through timely, empathetic responses to reviews, comments, and queries
Manage negative feedback and potential PR issues with a solution-oriented approach
Develop and execute ORM strategies to boost brand trust and advocacy
Moderate Reddit threads, ad comment sections, and forums authentically
Provide insights and regular reports on online sentiment and brand perception
Collaborate with internal teams to ensure brand-aligned communication
Qualifications:
5–6 years of experience in ORM, social media response, or brand engagement
Prior experience with D2C consumer brands (preferably wellness or personal care)
Familiarity with platforms like Amazon, Nykaa, Flipkart, Reddit, and Trustpilot
Experience handling ORM around Meta/Google paid ads
Proficient with tools like Sprinklr, Brandwatch, Hootsuite, or Mention
Strong written English with adaptable tone and context awareness
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