
Senior Customer Support Executive
1 day ago
Location: Mohali
Shift time: 9:30 PM - 6:30 AM
Working days: 6 days a week as per roster chart Including Saturday and Sunday.
Key Responsibilities:
- Provide top-notch customer support via phone, email, and chat to our Canadian clients, addressing their queries and concerns related to logistics services.
- Lead a team of customer support representatives, guiding and mentoring them to achieve service excellence.
- Analyze customer feedback, identify trends, and suggest process improvements to enhance overall customer experience.
- Collaborate with internal stakeholders to resolve complex customer issues, escalating when necessary.
- Meet or exceed customer satisfaction targets, metrics, and performance goals.
Requirements:
- 3+ years of experience in customer support, preferably in a leadership role.
- Proven track record of delivering high-quality customer service in a fast-paced environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work a night shift (7:00 PM to 4:30 AM) and adapt to a dynamic work environment.
- Strong knowledge of logistics services and operations (an asset)
Immediate Joiner are preferred...
Job Types: Full-time, Permanent
Pay: ₹19, ₹49,999.00 per month
Work Location: In person
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