Senior Customer Support Executive

2 days ago

Mohali, Punjab, India FlashAI IT Solutions Private Limited Full time ₹ 19,999 - ₹ 5,99,999 per year

Location: Mohali

Shift time: 9:30 PM - 6:30 AM

Working days: 6 days a week as per roster chart Including Saturday and Sunday.

Key Responsibilities:

  • Provide top-notch customer support via phone, email, and chat to our Canadian clients, addressing their queries and concerns related to logistics services.
  • Lead a team of customer support representatives, guiding and mentoring them to achieve service excellence.
  • Analyze customer feedback, identify trends, and suggest process improvements to enhance overall customer experience.
  • Collaborate with internal stakeholders to resolve complex customer issues, escalating when necessary.
  • Meet or exceed customer satisfaction targets, metrics, and performance goals.

Requirements:

  • 3+ years of experience in customer support, preferably in a leadership role.
  • Proven track record of delivering high-quality customer service in a fast-paced environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work a night shift (7:00 PM to 4:30 AM) and adapt to a dynamic work environment.
  • Strong knowledge of logistics services and operations (an asset)

Immediate Joiner are preferred...

Job Types: Full-time, Permanent

Pay: ₹19, ₹49,999.00 per month

Work Location: In person

  • Customer Support Executive

    2 days ago

    Mohali, Punjab, India Zouma Full time ₹ 1,00,000 per year

    Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive fluent in Filipino/Tagalog to join our support team. The ideal candidate will be responsible for providing excellent service to our Filipino-speaking customers via phone, email, chat, and other communication channels. You will be the first point of contact for...

  • Customer Support Executive

    6 days ago

    Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Representative

    6 days ago

    Mohali, Punjab, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Customer Support RepresentativeAbout the JobWe are seeking an experienced Customer Support Representative to join our team. The successful candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via live chat, ensuring all queries are...

  • Customer Support Executive

    1 week ago

    Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support – Voice

    7 days ago

    Mohali, Punjab, India AB7 Solutions Full time

    job description for customer support executive (voice & non-voice)job profile: customer support executive (voice & non-voice)position: customer support voice & non-voice processlocation: bangalorejob mode: work from officenotice period: immediate joiners preferredshifts: rotational shiftscompensation: 20,00028,000 ctcjob descriptionwe are seeking...

  • Customer Support Executive

    2 days ago

    Mohali, Punjab, India Xtecglobal Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Description – Client Relationship Executive (International – Australian Clients)Location: Mohali, PunjabExperience: 6 Months – 1 YearJob Type: Full-TimeAbout the RoleWe are looking for a motivated Client Relationship Executive with experience in customer service or sales to communicate and build lasting relationships with our Australian clients....

  • Customer Support Executive

    13 hours ago

    Mohali, Punjab, India Taskus Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Greetings from Taskus Here we are with an opportunity for the designation of customer care executive for international Voice ProcessBasics:Designation : Teammate ( Customer Care Executive)Process : US International Voice ProcessOnsite / Remote : OnsiteWorking Days : 5 ( Rotational Week Offs)Shift : Rotational & Graveyard shiftRequirements:Grad & Undergrad...

  • Senior Accountant

    1 day ago

    Mohali, Punjab, India Felcorp Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Senior Accountant (Australian Process) We're looking for an experienced Senior Accountant with: 3+ years of experience in Australian accounting and taxation processes Strong knowledge of Xero, QuickBooks, XPA, and HandiLedger Excellent communication skills – both written and verbal Ability to work independently and manage multiple client...

  • Customer Support Executive

    2 days ago

    Mohali, Punjab, India Techtrim Services Full time US$ 60,000 - US$ 1,20,000 per year

    Job description(Roles and Responsibilities)Roles and ResponsibilitiesProvide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.Manage customer complaints and feedback in a professional manner, ensuring timely resolution and follow-up on outstanding issues.Collaborate with internal teams to resolve...