Senior Voice Analyst
4 days ago
Position Purpose
The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.
Responsibilities
Direct Responsibilities
IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)
exprience Oracle SBC, Kurmi, Clobba (Codesoft)
Voice incident troubleshooting and escalation to L3
Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.
Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics
BAU support operations in Voice Domain
Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution
Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain
Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure
Vulnerability Management and finding remediation
Coordinates with onshore teams; interface with vendors and partners for issue resolution.
Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
Proposes solution alternatives, provide impact analysis for any technical changes.
Translates high level objectives into low level work modules and tasks.
Performs requirements gathering and design
ITIL and Change Management experience
Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle
Contributing Responsibilities
SOP creation, OPC, other business supporting documentation.
Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark
Technical & Behavioral Competencies
Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC
Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
And / Or
Working experience on Oracle SBC's
Strong knowledge of SIP
Good knowledge Video endpoints (Cisco kit, Room Bar, etc)
Knowledge of IPC Unigy, Verba and Nice NTR recording
Technical knowledge of Network and Telecom infrastructure.
Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.
ITIL and Change Management experience.
Specific Qualifications (if required)
B.E or Equivalent
CCNA (Voice), CCNP (Voice)
ITIL V3 Foundation desirable
Ability to work under pressure
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