Senior Voice Analyst

4 days ago

Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Responsibilities

Direct Responsibilities

  • IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

  • exprience Oracle SBC, Kurmi, Clobba (Codesoft)

  • Voice incident troubleshooting and escalation to L3

  • Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.

  • Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics

  • BAU support operations in Voice Domain

  • Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

  • Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

  • Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

  • Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

  • Vulnerability Management and finding remediation

  • Coordinates with onshore teams; interface with vendors and partners for issue resolution.

  • Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

  • Proposes solution alternatives, provide impact analysis for any technical changes.

  • Translates high level objectives into low level work modules and tasks.

  • Performs requirements gathering and design

  • ITIL and Change Management experience

  • Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle

Contributing Responsibilities

  • SOP creation, OPC, other business supporting documentation.

  • Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark

Technical & Behavioral Competencies

  • Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC

  • Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC

And / Or

  • Working experience on Oracle SBC's

  • Strong knowledge of SIP

  • Good knowledge Video endpoints (Cisco kit, Room Bar, etc)

  • Knowledge of IPC Unigy, Verba and Nice NTR recording

  • Technical knowledge of Network and Telecom infrastructure.

  • Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

  • ITIL and Change Management experience.

Specific Qualifications (if required)

  • B.E or Equivalent

  • CCNA (Voice), CCNP (Voice)

  • ITIL V3 Foundation desirable

  • Ability to work under pressure

  • AR Analyst/senior AR Analyst

    2 days ago

    Chennai, Tamil Nadu, India Allzone Management Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Designation: AR Analyst/Senior AR AnalystDepartment: Medical Billing (Semi-Voice Process)Location: Chennai – Work from OfficeEducational Qualification: Diploma/Graduate.Experience: 1 Year to 4 YearsShift: Night Shift (No Cab facility)Salary: Based on the experienceSkill Set:1-2 years of hands-on experience in working payments, denial management,...

  • Senior Voice Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu BNP Paribas Full time

    Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure....

  • Customer Support- Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Athulya Senior Care Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    At Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...

  • Senior Analyst

    2 days ago

    Chennai, Tamil Nadu, India TransUnion Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:A Senior Analyst in Risk and Compliance is a professional who plays a crucial role in helping organizations identify, assess, and manage risks while ensuring adherence to relevant laws, regulations, and internal policies. They often work within a team dedicated to risk management and compliance,...

  • Senior Analyst

    12 hours ago

    Chennai, Tamil Nadu, India TransUnion Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:A Senior Analyst in Risk and Compliance is a professional who plays a crucial role in helping organizations identify, assess, and manage risks while ensuring adherence to relevant laws, regulations, and internal policies. They often work within a team dedicated to risk management and compliance,...

  • Senior Executive Voice Process

    4 days ago

    Chennai, Tamil Nadu, India Korcomptenz Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a seasoned and customer-centric Senior Executive Voice Process professional with over 4 years of experience in handling international voice-based customer service or technical support. The role demands excellent communication skills, attention to detail, and a proactive attitude to resolve customer issues in a timely manner.Job...

  • Voice Analyst

    6 days ago

    Chennai, Tamil Nadu, India Consolidated Analytics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Walk in forInternational voice process.Broker Price Opinion (BPO) is responsible for managing the process of obtaining broker price opinions for the banks/mortgage companies. This role involves working with real estate agents, clients, and internal teams to ensure the timely and accurate completion of BPO reports.Key Responsibilities:•Coordinate the BPO...

  • Senior Analyst

    4 days ago

    Chennai, Tamil Nadu, India LatentView Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation: Senior AnalystLevel: L2Experience: 4 to 5 yearsLocation: ChennaiJob Description:We are seeking a highly skilled and motivated Senior Data Analyst candidate with 4–5 years of experience to join our growing team.Responsibilities:Produce & maintain scalable business performance reports & dashboardsConduct exploratory data analysis & data...

  • Senior IT Business Analyst

    1 week ago

    Chennai, Tamil Nadu, India eGrove Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior IT Business AnalystWere looking for a Senior IT Business Analyst to help us build and grow a strong partner ecosystem for our SaaS products (Elite Site Optimizer, Elite mCommerce, HR Compliance solutions).Key ResponsibilitiesResearch and identify potential channel partners/resellers.Evaluate and onboard qualified partners.Track partner performance and...

  • Senior Data Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Our Engineering & Data Management function design, build and deploy software products for a wide range of financial market clients with a primary focus on the...