Senior Executive Voice Process

9 hours ago

Chennai, Tamil Nadu, India Korcomptenz Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a seasoned and customer-centric Senior Executive Voice Process professional with over 4 years of experience in handling international voice-based customer service or technical support. The role demands excellent communication skills, attention to detail, and a proactive attitude to resolve customer issues in a timely manner.

Job Title: Senior Executive Voice Process (Night Shift)

Location: Chennai, Tamil Nadu

Experience: 4+ years

Shift: Night Shift (US/International Process)

Employment Type: Full-time

Key Responsibilities:

  • Handle inbound and outbound customer calls for international clients (primarily US-based).
  • Resolve customer queries, complaints, or requests efficiently while ensuring customer satisfaction.
  • Maintain up-to-date knowledge of process policies, client products/services, and customer handling protocols.
  • Escalate complex issues to supervisors when necessary and follow up to ensure resolution.
  • Achieve individual targets for call quality, resolution time, and customer satisfaction scores.
  • Document all call details accurately in the CRM/system.
  • Collaborate with peers and support teams for continuous process improvement.
  • Train or mentor junior team members as needed.

Required Skills & Qualifications:

  • Minimum of 4 years experience in international voice process (customer service, technical support, or collections).
  • Excellent verbal communication skills in English (neutral or US accent preferred).
  • Strong listening, empathy, and conflict resolution skills.
  • Comfortable working in a fast-paced, high-pressure environment.
  • Familiarity with CRM tools and call center software is a plus.
  • Graduate in any discipline; additional certifications in customer service are an advantage.

  • Voice Process Executive

    5 days ago

    Chennai, Tamil Nadu, India Med-pro Health Care Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We have vacancy for US Voice Process- Work from office.Experience -Any US voice processUS Shift- Night shiftsExperience :1-3 yearQualification: undergraduate/graduatePreference : Immediate joinersSalary - As per MarketWorking - Mon to FridayProvident fundHealth insurance

  • Non Voice Process Executive

    8 hours ago

    Chennai, Tamil Nadu, India Curis Rcm Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Process Executive Trainee for US Healthcare Medical Billing. Learn claims, payments, denials (non-voice). Paid training, day shift, PF/ESI. Fresher, Life Science grads, good English. Grow from Trainee to Team Lead

  • International voice process

    3 days ago

    Chennai, Tamil Nadu, India The Rhive Co Full time ₹ 1,25,000 - ₹ 3,50,000 per year

    Hiring: International Voice Process – Work from Office (Chennai)We are looking for enthusiastic and committed professionals to join our team in the International Voice Process domain.Job Role: International Voice Process ExecutiveLocation: Chennai (Work from Office only)Salary: ₹1.25 LPA – ₹3.5 LPA (as per company standards) Joining: Immediate...

  • voice process

    5 days ago

    Chennai, Tamil Nadu, India Intermed laboratories Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Customer Support: Answer inbound calls and make outbound calls to address customer inquiries, complaints, and issues.Information Dissemination: Provide accurate and timely information about products, services, or promotions.Issue Resolution: Troubleshoot problems, find solutions, and ensure customer satisfaction.Record Keeping: Accurately document all...

  • Voice Process Executive

    2 weeks ago

    Chennai, Tamil Nadu, India GRMAC Pvt ltd Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Title: Voice Process ExecutiveLocation: ChennaiExperience: Freshers & Experienced can applyKey Requirements:Excellent communication skills in English and Hindi (mandatory)Good listening and problem-solving skillsWillingness to work in Rotational shiftsResponsibilities:Handle inbound and outbound callsAssist customers with queries and provide...

  • Voice Process Executive Engaging Stakeholders

    3 weeks ago

    Chennai, Tamil Nadu, India GS Infotech Full time

    Voice Process Executive Engaging Stakeholders Job Description Who You Are/: You will be in charge of taking incoming and outgoing calls from clients throughout the world, answering their questions quickly, precisely recording every encounter, and giving them information about your products and services. Your ability to communicate effectively in English and...

  • Voice process for banking sector

    3 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech Mega drive -International Banking Process (Experienced) 07-Aug-2025.HCL Walk-In Drive – International Banking Voice ProcessDate: 7-Aug-2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras , Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu Designation: AssociateProcess: Inbound...

  • Voice Process Executive

    9 hours ago

    Chennai, Tamil Nadu, India Vecura Wellness Clinic Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary: We are seeking enthusiastic and confident Voice Process Executives to handle inbound and outbound calls. The ideal candidate should possess excellent English communication skills, a positive attitude, and the ability to engage effectively with customers.Roles & Responsibilities:Handle inbound calls and assist customers with their queries.Make...

  • International Voice Process

    7 hours ago

    Chennai, Tamil Nadu, India Glitz Info Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Voice Process ExecutiveIRO ProcessBPO- IndustryLanguage: Fluent In English + TamilLocation: Chennai( Saidhapet )Experience: FresherSalary: Take HomeESI And PFImmediate JoiningNote: Good English Communication + Tamil Need

  • Voice Process For Banking Sector

    4 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech Mega drive -International Banking Process (Experienced) 07-Aug-2025.HCL Walk-In Drive – International Banking Voice ProcessDate: 7-Aug-2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras , Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Designation: AssociateProcess: Inbound...