voice process

5 days ago

Chennai, Tamil Nadu, India Intermed laboratories Full time ₹ 2,00,000 - ₹ 4,00,000 per year
  • Customer Support: Answer inbound calls and make outbound calls to address customer inquiries, complaints, and issues.
  • Information Dissemination: Provide accurate and timely information about products, services, or promotions.
  • Issue Resolution: Troubleshoot problems, find solutions, and ensure customer satisfaction.
  • Record Keeping: Accurately document all customer interactions, transactions, and complaints in the company's system.
  • Call Protocol Adherence: Follow communication scripts, company procedures, and quality standards to maintain professionalism.
  • Escalation: Identify and escalate complex or unresolved issues to senior team members or specialized departments.
  • Target Achievement: Strive to meet personal and team targets for customer satisfaction and call handling efficiency.
  • Essential Skills and Qualifications Communication: Excellent verbal communication and active listening skills are critical for clear customer interactions.
  • Customer Service: A strong customer-centric approach with patience and empathy is necessary.
  • Problem-Solving: The ability to analyze situations and find effective solutions for customers.
  • Computer Proficiency: Basic computer skills and familiarity with Customer Relationship Management (CRM) software are often required.
  • Adaptability: The capacity to handle high call volumes, work in a fast-paced environment, and adapt to different customer personalities.
  • Educational Background: A high school diploma or equivalent is a common requirement, with some roles preferring prior customer service experience.
  • Types of Voice Processes Inbound: Primarily involves receiving incoming calls from customers seeking support or information.
  • Outbound: Involves making calls to customers, such as for sales, surveys, or follow-ups.
  • International: Often involves handling calls for foreign clients, which requires strong English and potentially other language skills.
  • Hiring for freshers and Tamil speaking candidates for tamil voice process

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Work from home

Work Location: In person

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