Senior Voice Analyst

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu BNP Paribas Full time

Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure. Responsibilities Direct Responsibilities - IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways) - expérience Oracle SBC, Kurmi, Clobba (Codesoft) - Voice incident troubleshooting and escalation to L3 - Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment. - Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics - BAU support operations in Voice Domain - Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution - Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain - Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes - Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure - Vulnerability Management and finding remediation - Coordinates with onshore teams; interface with vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Proposes solution alternatives, provide impact analysis for any technical changes. - Translates high level objectives into low level work modules and tasks. - Performs requirements gathering and design - ITIL and Change Management experience - Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle Contributing Responsibilities - SOP creation, OPC, other business supporting documentation. - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark Technical & Behavioral Competencies - Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC - Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC And / Or - Working experience on Oracle SBC's - Strong knowledge of SIP - Good knowledge Video endpoints (Cisco kit, Room Bar, etc) - Knowledge of IPC Unigy, Verba and Nice NTR recording - Technical knowledge of Network and Telecom infrastructure. - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark. - ITIL and Change Management experience.

  • Voice Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full time

    HCL Tech Hiring Process Associate / Associate (Voice process) - FresherHCL Tech Chennai, TN India (On-site)Qualifications:B.sc, B.com, BBA, MBA, MCom, BCA 2024 & 2025 pass outNo BE / BTECH / IT Graduate will be eligible to apply.Experience:FresherShift: US Shifts (Night Shift)Work Location: Chennai Sholinganallurskills:1) Excellent Communication2)...

  • Senior Voice Analyst

    1 week ago

    Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure....

  • AR Analyst/senior AR Analyst

    6 days ago

    Chennai, Tamil Nadu, India Allzone Management Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Designation: AR Analyst/Senior AR AnalystDepartment: Medical Billing (Semi-Voice Process)Location: Chennai – Work from OfficeEducational Qualification: Diploma/Graduate.Experience: 1 Year to 4 YearsShift: Night Shift (No Cab facility)Salary: Based on the experienceSkill Set:1-2 years of hands-on experience in working payments, denial management,...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Chargebee Full time

    The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.We are seeking an experienced and strategic Senior QA Analyst, reporting to the QA Manager, to drive quality assurance & testing...

  • Senior Data Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Different Hair Pvt. Ltd Full time

    Position : Senior Data AnalystLocation : GuindySalary : 6 LPA to 9 LPAExperience : 5 Years and aboveABOUT USGlobal leader in manufacturing human hair extensions and award winning exporter to USA and UK; DHPL leads the hair industry market in quality goods that are celebrated in hair salons, Hollywood studios, and opera and theater stages. We believe in...

  • Senior Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    Greetings from TCS!We are currently planning to do a Walk-In Interview on 11-Oct-2025 (Saturday) at Chennai/Bangalore/Hyderabad.Role**: VAPT Senior AnalystDesired Skill Set :VAPT (Tenable, Defender, Sentinel One), Service Now VR, Bug CrowdExperience Range: 4+ yearsJoining Location: PAN IndiaDate - 11-Oct-2025 (Saturday)In-Person Drive Location...

  • Senior Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    Greetings from TCS!We are currently planning to do a Walk-In Interview on 11-Oct-2025 (Saturday) at Chennai/Bangalore/Hyderabad.Role**: VAPT Senior AnalystDesired Skill Set :VAPT (Tenable, Defender, Sentinel One), Service Now VR, Bug CrowdExperience Range: 4+ yearsJoining Location: PAN IndiaDate - 11-Oct-2025 (Saturday)In-Person Drive Location...

  • HCLTech Walkin Drive

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full time

    HCLTech Walk-in Drive - International Banking Voice ProcessDate: 03rd October 2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Contact HR - SanjayDesignation: AssociateProcess: Inbound Calling. * No sales or upselling or cross selling....

  • HCLTech Walk-in Drive

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full time

    HCLTech Walk-in Drive - International Banking Voice ProcessDate: 13th,14th & 15th October 2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Contact HR - Sanjay,JudithDesignation: AssociateProcess: Inbound Calling. * No sales or upselling...

  • Senior Analyst

    6 days ago

    Chennai, Tamil Nadu, India TransUnion Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:A Senior Analyst in Risk and Compliance is a professional who plays a crucial role in helping organizations identify, assess, and manage risks while ensuring adherence to relevant laws, regulations, and internal policies. They often work within a team dedicated to risk management and compliance,...