Quality Analyst
1 week ago
Title: Quality Analyst - L1
Requisition ID: 67948
City: Pune
Country/Region: IN
Do
1. Conduct process quality audits as per plan
- Conduct various process audits as per guidelines and SPO's defined in QMS
- Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
- Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
- Provide insights and process guidance to the projects as per the need
- Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
- From time to time highlight any critical escalations where the central quality team's intervention is required in any BU project team
- Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
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