Engagement Lead

3 days ago

Bengaluru Delhi Mumbai NCR, India Codvo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overview :

  • The Engagement Lead will be responsible for driving strategic client engagement, ensuring high levels of customer satisfaction, and aligning account performance with Codvos business objectives.
  • This role serves as a key liaison between clients and internal teams, advocating for client needs while identifying opportunities for growth and service improvement.
  • The Engagement Lead plays a critical role in maintaining strong relationships, overseeing governance, and supporting revenue goals through proactive account management.

Key Responsibilities:

  • Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact.
  • Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments.
  • Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs.
  • Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements.
  • Build and maintain strong client relationships through regular communication and issue resolution.
  • Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets.
  • Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs.
  • Conduct governance meetings and performance reviews with clients and internal stakeholders.
  • Collaborate with delivery and support teams to ensure seamless execution and continuous improvement.
  • Support conflict resolution and contribute to client success and long-term partnerships.
  • Participate in onboarding processes and maintain detailed records of client interactions to support engagement continuity.

Qualifications :

  • Bachelors degree in technology, business, or a related field.
  • Minimum 4 years of experience in client engagement, account management, or customer success roles.
  • Proven ability to manage multiple high-value accounts and drive strategic outcomes.
  • Strong communication and relationship-building skills.
  • Proficiency in CRM tools and engagement tracking systems.
  • Excellent organizational and time management abilities.
  • Ability to work collaboratively across teams and adapt to changing client priorities.
  • Willingness to work in the US Time zone (5 PM to 2 AM IST).

Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

  • Engagement Lead

    2 days ago

    New Delhi, India Saras Analytics Full time

    The RoleAs an Engagement Lead, you will play a crucial role in managing client relationships, leading project teams, and ensuring the successful delivery of consulting engagements. You will work closely with clients to understand their needs, develop actionable solutions, and drive value through innovative approaches. This role offers an opportunity to grow...

  • Engagement Manager

    2 weeks ago

    Delhi, Mumbai, NCR, Noida, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the worlds leading organizations unlock the value of technology and...

  • HoT Engagement Lead

    1 week ago

    Bengaluru, Karnataka, India Mercedes Benz Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview:The HoT Engagement Lead will play a pivotal role in strengthening the cultural, strategic, and experiential fabric of the Home of Tech (HoT) organization within MB Tech India. This role will drive Strategic Messaging & Identity Building to align employees with the HoT vision, values, and transformation journey.The role will act as a strategic...

  • Short Story Writer

    3 days ago

    Delhi, NCR, India The Lead Vision Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Short Story WriterLocation: Remote (India-based preferred)About Us: We specialise in creating engaging and entertaining short stories that captivate audiences of all ages. Our content focuses on delivering compelling narratives with a touch of humor and life lessons, presented through animated visuals.Role Overview: We are seeking a talented and...

  • Alumni Engagement Lead

    4 days ago

    Bengaluru, India Presidency College, Bangalore Full time

    Presidency College, Hebbal, Bengaluru(Affiliated to Bengaluru City University)Invites Applications for Non-Teaching PositionsPresidency College, Hebbal — one of Bengaluru’s leading higher-education institutions — invites applications from dynamic and qualified professionals for the following Non-Teaching Roles:1. Alumni Relations Officer / LeadKey...

  • Brand & Engagement Lead

    3 days ago

    Bengaluru, India Byg Ventures Full time

    About BYG VenturesBYG Ventures is a Bangalore-based hospitality brand operating some of the city’s most vibrant and experiential spaces — Byg Brewski, Bob’s Bar, and Jollygunj. We are passionate about creating memorable experiences and building strong community connections through creative marketing, immersive branding, and strategic campaigns.Role...

  • Content & Engagement Lead

    3 weeks ago

    Mumbai, India Equirus Full time

    Qualification : Bachelor’s degree/Master’s degree in marketing, communications, journalism or a related field with strong interpersonal skills.Experience : 1-3+ years of experience as content writing, content strategist or similar role preferably in wealth management/service industry.Roles & Responsibilities :Creating and publishing content with:Trending...

  • Content & Engagement Lead

    2 weeks ago

    Mumbai, India Equirus Full time

    Bachelor's degree/Master's degree in marketing, communications, journalism or a related field with strong interpersonal skills. Experience : 1-3+ years of experience as content writing, content strategist or similar role preferably in wealth management/service industry. Creating and publishing content with: Educational topics around macro, asset, wealth...

  • Content & Engagement Lead

    1 week ago

    Mumbai, India Equirus Full time

    Qualification : Bachelor’s degree/Master’s degree in marketing, communications, journalism or a related field with strong interpersonal skills.Experience : 1-3+ years of experience as content writing, content strategist or similar role preferably in wealth management/service industry.Roles & Responsibilities :Creating and publishing content with:Trending...

  • Content & Engagement Lead

    2 weeks ago

    Mumbai, India Equirus Full time

    Qualification: Bachelor’s degree/Master’s degree in marketing, communications, journalism or a related field with strong interpersonal skills.Experience: 1-3+ years of experience as content writing, content strategist or similar role preferably in wealth management/service industry.Roles & Responsibilities:- Creating and publishing content with:-...