Hiring Senior Associate Client Servicing For NON Voice Process

7 days ago

Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Hi Warm Greetings from Rivera manpower services

Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory

With Minimum 1 years Experience In International BPO is Mandatory

Book your slots for the interview : Vijay : / / /

About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators.

Position 1: Designation: Accounts Coordinator/ Client Services Executive

CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am)

Location- Bellandur, Bangalore

Roles and Responsibilities:

  • Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
  • Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly.
  • Manage client change orders by negotiating deliverable due dates between clients and

internal departments, balancing internal capacity with external demands and expectations.

  • Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
  • Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated.
  • Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
  • Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics.

Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am)

Regards,

Vijay :

Rivera Manpower Services

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