Customer Care Executive

2 weeks ago

Edapally Kochi Kerala, India ABC Group Full time ₹ 1,44,000 - ₹ 1,80,000 per year

· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required

· Greet customers warmly and ascertain problem or reason for calling.

· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

· Maintain the tracker for enquiry follow up.

· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.

.Provide Information about new schemes and promotions to existing customers and well-wishers.

· Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.

· Maintain high customer satisfaction pre & post sales.

· Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.

· Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Education:

  • Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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